Phone Sales Officer

As the first point of contact for many of our customers, you'll play a key role in delivering outstanding service while supporting the branch's sales and operational activities.
Your day-to-day responsibilities will include:
Handling inbound phone sales enquiries and processing customer orders
Identifying and interpreting automotive and auto electrical parts requirements
Providing accurate pricing, product information and availability advice
Assisting customers at the trade counter
Building strong relationships with customers and supporting repeat business
Following up quotations and sales opportunities
Processing invoices, credits and returns (RMAs)
Working closely with the Branch Manager and wider team to achieve branch sales targets
To be successful in this role, you will have:
Previous experience in phone sales, internal sales or customer service
Parts interpreting experience, preferably within automotive, auto electrical, truck or industrial products
Strong communication and relationship-building skills
Good computer skills and experience using sales or inventory systems
Excellent attention to detail and accuracy
A proactive, team-oriented attitude
The ability to manage multiple tasks in a fast-paced environment
Highly Regarded
Auto electrical or automotive industry experience
Knowledge of alternators, starters, batteries, lighting or related products
Warehousing or inventory experience
Forklift licence (or willingness to obtain)

Employment type
Full-time

Work arrangement
No