Loans Administration Specialist

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?
If yes, we are looking for a Loans Administration Specialist to join our Team in Greece!
What You Get To Do In This Role
Participate in all projects related to Loans, collaborate with program delivery teams and the business to identify current gaps and opportunities to enhance customer and agents experience
Fulfill customer requests regarding their approved loans such as early repayments, cancellations, data updates, monthly statements generation etc
Respond with high-quality professionalism to e-mails and questions sent by customers and/or other business units, related to the loan products
Prepare reports and orders for the Accounting department to issue invoices and/or proceed with payments to the merchants and other contractors
Prepare ad-hoc reports and other information requested by other colleagues and managers
Assist in preparation processes or/and update the internal rules and procedures, which regulate the daily activities of the department
Ensure timely and correct disbursements for the approved customers’ loans
Ensure proper recognition of the payments performed by the customers through the available channels
Perform archiving of the entire departmental documentation and be responsible for its proper storage
Communicate and provide methodological assistance within the scope of competence to the Bank's managers and employees

Work arrangement
No