Live opening · Posted 7 days ago
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Company Description Samsung Engineering India Pvt. Ltd. is a subsidiary of Samsung Engineering, a global leader in engineering, procurement, construction, and project management services. The company supports large-scale industrial and infrastructure projects across diverse sectors, leveraging advanced technology and engineering expertise. Team members work in a professional environment that values innovation, collaboration, and continuous improvement. Joining Samsung Engineering India offers opportunities to contribute to complex projects, build technical skills, and grow within a global organization.
Role Description The Desktop Support Engineer is a full-time, on-site role based in New Delhi. This role is responsible for providing end-user support for desktop computers, laptops, and related peripherals, including installation, configuration, and maintenance. Daily tasks include diagnosing and resolving hardware and software issues, supporting printers and other office devices, and handling troubleshooting requests through tickets, email, or phone. The Desktop Support Engineer will perform routine system checks, apply updates, maintain asset records, and ensure adherence to company IT policies and security standards. The role also involves coordinating with other IT teams and vendors when necessary to ensure minimal downtime and smooth operations for all users.
Qualifications
Candidates should possess strong skills in Desktop Computers and Computer Hardware, including installation, configuration, and basic networking.
Candidates should possess hands-on experience in Technical Support and Troubleshooting for end-user systems and applications.
Candidates should possess practical expertise in Printer Support and peripheral device maintenance.
Candidates should possess good communication and customer service skills to interact effectively with users and document issues clearly.
Relevant experience in desktop support or IT helpdesk roles is preferred.
Knowledge of Windows operating systems, office productivity tools, and basic IT security practices is beneficial.
A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is advantageous.
Ability to work on-site in New Delhi, manage priorities, and respond promptly to support requests.
Work arrangement
No
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