Google Workspace Engineer | Customer Facing

This role is for U.S.-based candidates only.
About Brio
Brio is an AI and cloud company with more than 20 years in business and a global presence.
We work across Google Workspace, Gemini, Google Cloud, security, migrations, change management, and broader digital transformation. At the end of the day, our job is pretty simple: help customers actually get value out of technology.
About the Role
We’re hiring a Google Workspace Transformation Engineer.
This is not just a support role, and we do not want someone who only wants to sit in a ticket queue.
You’ll work directly with customers across support, deployments, migrations, training, adoption, and increasingly Gemini and AI enablement.
You need to be technical, but you also need to be good with people.
If a customer has a problem, you should be comfortable troubleshooting it. If they are moving from Microsoft 365 to Google Workspace, you should be able to help support that migration. If users are struggling after deployment, you should be able to train them and help drive adoption.
The goal is to find someone who can grow into a broader consulting and transformation role over time.
What You’ll Be Doing Google Workspace Support
Handle L1 and L2 Google Workspace support issues.
Troubleshoot Gmail, Drive, Calendar, Docs, Meet, Admin Console, Groups, and related Workspace services.
Own customer issues from initial request through resolution.
Identify root causes instead of just applying temporary fixes.
Escalate more complex issues when needed and stay involved until they are resolved.
Communicate clearly with customers throughout the process.
Document common issues, fixes, and best practices.
Make sure customers actually feel supported.
Deployments & Migrations
Support small and mid-sized Google Workspace deployments.
Help customers migrate from Microsoft 365 and other environments into Google Workspace.
Work with customers to understand their current setup, requirements, users, and migration needs.
Configure Google Workspace environments and administrative settings.
Assist with email, file, calendar, and user migrations.
Troubleshoot issues during deployment and after go-live.
Follow Google best practices around configuration, security, and deployment.
Help make the transition as smooth as possible for the customer.
Training, Adoption & Change Management
Deliver training for both end users and administrators.
Run virtual and in-person sessions when needed.
Help customers actually adopt Google Workspace instead of just buying licenses.
Support Gemini adoption and AI enablement.
Turn technical features into real business use cases.
Help customers understand how to work differently and more efficiently.
Create and improve guides, FAQs, training materials, and internal knowledge.
Use customer feedback to make our training and adoption programs better.
What we are looking for
Strong understanding of Google Workspace.
Good technical troubleshooting skills.
Strong written and verbal communication.
Comfortable working directly with customers.
Someone who takes ownership and does not need to be chased.
Ability to work independently while still collaborating with a team.
Strong organization and attention to detail.
Ability to manage multiple customer priorities.
Curiosity and willingness to keep learning.
Genuine interest in Google Workspace, Gemini, AI, and cloud technology.
Ideally, You Have
Hands-on Google Workspace administration or support experience.
Experience with Workspace migrations or deployments.
Familiarity with multiple systems
Experience training users or administrators.
Customer success, consulting, IT support, or cloud services experience.
Google Workspace certifications, or willingness to get them.
Exposure to Gemini Enterprise, AI adoption, automation, or change management.
Pre-Sales Support
Support light pre-sales activities when needed, including discovery calls, technical scoping, solution validation, and helping customers understand how Google Workspace and Gemini can fit their environment.
Partner with sales to answer technical questions, support demos, and help shape practical solutions before handoff to delivery.
A Few Other Things
You must be based in the United States.
Some travel may be required. but we are flexible so no worries.
You may occasionally need to support customers across different time zones.
You need to stay current on Google Workspace, Gemini Enterprise and AI in general.
You should be comfortable learning new products quickly.
You should be willing to step outside of a narrow job description when the customer or team needs it.
Willing to have a blast with a very fun, passionate and teamwork oriented team!
Get free coffee because we love to do coffee & tech events!
Why Brio
You are not coming here just to close tickets.
You’ll get exposure to migrations, deployments, customer strategy, training, Gemini, AI adoption, change management, and broader Google transformation work.
If you are strong technically, good with customers, and want to grow into a much broader role over time, this is the kind of position where you can do that

Work arrangement
Yes