Project Manager

Position Summary
The Project Manager will own end-to-end delivery of data center, structured cabling, and AV/physical security installation projects (CCTV, Access Points, and Time Clock systems) across multiple sites. Project scope and requirements can vary by customer, so the PM must be able to adapt delivery plans, technician requirements, and timelines accordingly. This role is accountable for on-time, in-scope, high-quality project delivery, and acts as the primary point of coordination between internal teams, field technicians, and customers.
Key Responsibilities
Project Delivery & Ownership
Manage end-to-end execution of projects spanning Data Center builds, structured cabling, and AV installations (CCTV, Access Points, Time Clocks)
Own project timelines, milestones, budgets, and deliverables from kickoff through closeout
Site Surveys & Progress Monitoring
Manage and oversee on-site surveys to validate scope, feasibility, and site readiness
Monitor project progress against plan, ensuring accuracy of deployment and adherence to schedule
Identify and resolve deviations, delays, or scope issues proactively
Resource & Team Coordination
Coordinate with internal teams to source and allocate qualified technicians for each project
Manage technician assignments, schedules, and performance across concurrent site engagements
Serve as the coordination point between internal delivery teams and customers
Quality & Customer Satisfaction
Ensure installation and service quality meets defined standards across all workstreams
Own customer satisfaction outcomes, addressing escalations and ensuring a positive delivery experience
Conduct quality checks/audits at key project stages
Pre-Sales & Capability Support
Support RFP/RFQ responses by defining technician capability and staffing requirements
Advise on technical and resourcing feasibility during the bidding/proposal stage
Requirements
5 to 6 years of project management experience within a global Managed IT Services or IT infrastructure environment
Proven experience managing end-to-end technical/field installation projects (DC, structured cabling, or AV/security systems preferred)
Strong stakeholder management skills across internal teams, field technicians, and customers
Experience with on-site survey management and progress tracking/reporting
Familiarity with RFP/RFQ processes and technical resourcing/staffing plans
Strong organizational and multi-site project coordination skills
Willingness to travel to sites as needed

Work arrangement
Yes