Customer Service Representative

Company Description Raymond Lifestyle Limited is an established leader in the branded suiting, shirting, and ready-to-wear apparel market. The company is recognized for its strong presence in premium and contemporary fashion, offering a wide range of products for diverse customer preferences. With a reputation for quality, craftsmanship, and style, Raymond Lifestyle Limited serves customers through an extensive retail and distribution network. The organization values customer-centricity, innovation, and professional excellence, creating opportunities for team members to grow in a dynamic retail environment.
Role Description This is a full-time, on-site Customer Service Representative role based in Gurugram. The Customer Service Representative will handle customer inquiries across channels, provide product and service information, and resolve issues in a timely and professional manner. Daily responsibilities include managing phone and in-person interactions, documenting cases, coordinating with internal teams, and ensuring prompt follow-up. The role also involves maintaining high customer satisfaction, supporting store operations as needed, and contributing to an engaging and positive customer experience.
Qualifications
Experience in customer-facing roles, including Customer Service Representatives and Customer Support.
Skills related to Customer Satisfaction and Customer Experience, with a focus on resolving issues effectively.
Strong Customer Service capabilities, including clear communication, active listening, and empathy.
Ability to manage multiple customer interactions, prioritize tasks, and work in a fast-paced retail environment.
Good verbal and written communication skills in English; knowledge of additional languages is an advantage.
Comfort using basic computer systems, point-of-sale tools, and customer service software.
Prior experience in retail, apparel, or lifestyle brands is preferred but not mandatory.
High school diploma or equivalent required; further education in business, commerce, or related fields is beneficial.

Work arrangement
No