Live opening · Posted 7 days ago
User Support Specialist
jobgether · US
You are 7 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
Companyjobgether
LocationUS
Job typeFull-time
Work modeYes
Source
Lever
Listed7 days ago
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About the role
Description supplied by the original job listing.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a User Support Specialist based in United States.
This role provides frontline technical support for users of a mission-critical platform supporting federal operations.
You’ll serve as a key point of contact for user questions, troubleshooting issues and ensuring timely resolution.
Working within an Agile Scrum environment, you’ll handle Tier 1 and Tier 2 requests while coordinating Tier 3 escalations with technical teams.
You’ll collaborate with functional subject-matter experts and the Functional Lead to diagnose issues and deliver effective support.
The role also provides opportunities to contribute to system testing, technical documentation, and process improvements during lower-volume periods.
Strong communication, organization, and customer service skills will be essential in a collaborative, mission-focused environment.
This is a fully remote opportunity supporting work in the Defense and National Security sector.
Employment type
Full-time
Work arrangement
Yes
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