Remote Technical Support Engineer II

1. About Our Client:
This organization is a Managed Service Provider (MSP) established in 2007, with offices in the greater Seattle area, Washington, DC, and Tampa, FL. It focuses on IT infrastructure management for small- to mid-sized businesses, addressing the challenge of maintaining diverse and complex IT environments across multiple clients. The company delivers tailored IT support services to help businesses manage their systems efficiently.
2. About the Opportunity:
The Remote Technical Support Engineer II plays a critical role in resolving complex technical issues across multiple client environments. This position supports diverse technology stacks and adapts quickly to varying priorities. The role involves troubleshooting, systems administration, and mentorship, directly contributing to maintaining reliable IT infrastructure for clients and ensuring high-quality service delivery.
3. Responsibilities:
• Resolve escalated support requests and complex technical issues.
• Handle break/fix issues, application installations, and user-level configuration changes.
• Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
• Provide remote and onsite support for client environments.
• Configure and support Windows Server 2016, 2019, and 2022.
• Assist with Hyper-V host setup, server administration, networking, and security tasks.
• Troubleshoot and deploy SonicWall firewalls.
• Manage networking switches and access points.
• Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and related technologies.
• Mentor Level I technicians and collaborate with the technical team.
• Escalate tickets appropriately and contribute to shared knowledge.
• Document, monitor, update, and escalate tickets accurately using Autotask.
• Maintain documentation for procedures, configurations, and client details.
• Communicate clearly and professionally with clients throughout support.
4. Requirements:
• CompTIA A+ and/or Network+ certification required or to be obtained within 6 months.
• Preferred certification: MD-102.
• Strong knowledge of Windows 10/11 and macOS.
• Strong knowledge of Windows Server 2016, 2019, and 2022.
• Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts.
• Working knowledge of on-premise SharePoint administration.
• Working knowledge of Microsoft 365 Office Suite and cloud services including Intune.
• Experience with Azure and/or AWS is a plus.
• Experience with Datto BCDR and/or SaaS Backup is a plus.
• Experience with VOIP telephony including Microsoft Teams is a plus.
• Exceptional written and verbal communication skills.
• Ability to work independently and collaboratively.
• Strong time-management and organizational skills.
• Ability to lift and transport equipment.
5. Pay Range and Compensation Package:
• Hourly rate: $30 - $35.
• Quarterly bonus eligibility: Up to 4% based on departmental KPIs and metrics.
6. Benefits & Perks:
• Medical, Dental, and Vision coverage.
• 401(k) plan with 4% company matching and immediate vesting.
• Generous PTO, paid company holidays, dedicated birthday PTO, and additional floating holiday.
• Educational reimbursement for certification tests and training resources, with salary increases upon certification completion.
• Monthly cell phone stipend.
• Team culture with events and opportunities to connect with colleagues.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Work arrangement
Yes