Mid Level User Researcher

What we’re looking for
We’re looking for a skilled practitioner with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.
We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other.
We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.
The role may also involve:
Defining and refining practice – You’ll help to define the way our disciplines work together
Supporting new business – You’ll help NEC Digital Studio find and win work by spotting opportunities with clients and helping with proposals and pitches.
Salary: £39,000 - 45,000 subject to skills and location
How we work
We work with central and local government, the NHS, voluntary and private sector organisations.
We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects. You'll work in a range of contexts from applying GDS (government digital service) standards, to improving customer buy-in.
Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods.
You’ll also broaden your skills by working closely with members of the Service Design and Digital teams, including interaction and content designers, and developers.
All of our User Researchers are supported by more senior members of the Research & Service Design team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.
Your skills and experience
We’d like to hear from you if you have skills or experience in some of these areas:
Experience working in multidisciplinary teams
Experience conducting inclusive and accessible user research
Public sector project experience
Experience delivering user research to GDS Service Standards
Qualitative analysis and synthesis skills
Strong facilitation skills
Experience or interest in Service Design
Strong written communication skills
Experience turning research insights into recommendations
Proactive and able to work autonomously
Interest in contributing to AI practices
Experience supporting Research Operations
Candidates must be eligible for UK Security Clearance
Experience working on Health Projects would be desirable but not essential

Employment type
Full-time

Work arrangement
Hybrid