Microsoft 365 & Azure Cloud Consultant (L1/L2 Support)

About Xenatus Global
Xenatus Global is a fast-growing technology consulting company specializing in Microsoft Cloud solutions, Digital Workplace services, Managed IT Services, and Cloud Transformation. We help organizations maximize the value of Microsoft technologies through innovative, secure, and scalable cloud solutions.
As our Microsoft Cloud business continues to grow year over year, we are expanding our team and seeking passionate Microsoft Cloud Consultants who are eager to build their careers in Microsoft technologies and deliver exceptional customer experiences.
About the Role
The Xenatus Microsoft Cloud business has been growing year over year, and we are expanding our cloud business by hiring several Microsoft Azure & Office 365 Cloud Consultants to join our team in Cyprus.
The objective of this role is to take a consultative approach to implement, support, and deliver Microsoft Azure and Microsoft 365 services for our customers. You will work closely with end users, client stakeholders, and technical teams to provide operational support, user administration, troubleshooting, and cloud platform management.
Job Summary
We are looking for a proactive and customer-focused Microsoft 365 Support Engineer to provide day-to-day IT support for our clients. The ideal candidate should have hands-on experience with Microsoft 365 administration, Exchange Online, Intune, user lifecycle management, desktop support, and troubleshooting end-user issues.
Key Responsibilities
Microsoft 365 & Exchange Online Administration
Manage user accounts, licenses, groups, and permissions in Microsoft 365.
Grant and manage Distribution List (DL) access.
Manage Shared Mailbox permissions and access rights.
Configure email forwarding and mail flow settings.
Set up and manage Automatic Replies (Out of Office).
Perform mailbox-related troubleshooting.
Support Microsoft Teams, OneDrive, and SharePoint Online users.
Microsoft Intune Support
Troubleshoot device compliance issues.
Support device enrollment and registration.
Install and troubleshoot Company Portal.
Manage configuration profiles and compliance policies.
Assist users with Intune-managed devices.
User Onboarding & Offboarding
Create, modify, and disable user accounts.
Assign and revoke Microsoft 365 licenses.
Configure mailbox, security groups, and access permissions.
Execute complete onboarding and offboarding activities.
Desktop & Application Support
Troubleshoot Windows desktop and laptop issues.
Resolve Outlook, OneDrive, SharePoint, and Microsoft Office application issues.
Support printer, networks, and VPN-related incidents.
Provide remote assistance to end users.
Citrix & Third-Party Application Support
Troubleshoot Citrix connectivity and application launch issues.
Provide first-level support for client in-house business applications.
Coordinate with application and infrastructure teams for issue resolution.
Incident & Service Request Management
Handle incidents, service requests, and change requests through ticketing systems.
Meet SLA targets and maintain high customer satisfaction.
Document troubleshooting steps and resolutions.
Escalate complex issues to higher support teams when required.
Required Skills
Microsoft 365 Administration
Exchange Online
Microsoft Intune
Azure AD / Microsoft Entra ID
Outlook Administration
OneDrive for Business
SharePoint Online
Teams Administration
Windows 10/11 Support
Citrix Support
Active Directory
User and Access Management
Remote Desktop Support
Ticketing Tools (Jira)
Preferred Qualifications
Microsoft Certified: MS-102 Microsoft 365 Administrator
Microsoft Intune Certification (MD-102)
Soft Skills
Excellent communication skills.
Strong troubleshooting and analytical abilities.
Customer-centric approach.
Ability to work independently and within a team environment.
📍 Location: Cyprus (Hybrid/Remote)
🕒 Employment Type: Full-Time
💼 Experience: 5-7 Years

Work arrangement
Yes