Sr. Coordinator, Client Services

This is a Fully Remote Job
1. About Our Client:
The organization operates within the clinical research industry, focusing on ethical review services and technology solutions to advance human health. It addresses challenges in clinical research coordination by connecting patients, sites, sponsors, and contract research organizations (CROs) in an integrated ecosystem to accelerate clinical trials. The organization emphasizes a patient-centric, ethical, quality-focused, and collaborative culture, aiming to foster an inclusive environment that values diverse perspectives and supports employees in making meaningful impacts.
2. About the Opportunity:
The Sr. Coordinator, Client Services serves as the primary contact for designated pharmaceutical companies, CROs, and academic medical centers. This role is responsible for delivering exemplary client service, facilitating Institutional Review Board (IRB) review processes, and ensuring clear, timely communication between clients and the IRB. The position plays a crucial role in maintaining strong client relationships and supporting the organization’s goals to advance clinical research.
3. Responsibilities:
Serve as the main Sponsor/CRO and principal investigator/site contact for assigned studies
Manage day-to-day relationships for top-tier accounts
Review and understand protocols and supporting documentation for submissions
Apply advanced knowledge of multiple protocol and site submission types
Document and implement client customizations and process change requests
Manage vendor relations and documentation for foreign language translations
Maintain accuracy and attention to detail, collaborating with quality assurance to minimize errors
Respond to client communications within 24 hours
Escalate customer or timeline issues to management
Assist with process improvement initiatives
Attend relevant conferences and workshops
Perform other duties as assigned
4. Requirements:
Bachelor’s degree or four years of equivalent experience
Four years’ experience in IRB or clinical research applying human subject protection regulations
Preferred: Certified IRB Professional (CIP) or achieve CIP within one year of eligibility
Proficiency with MS Office Suite, especially Word and Outlook
Ability to use proprietary systems effectively
Knowledge of federal regulations related to human subject research (FDA, DHHS)
Strong English writing and speaking skills for business communication
Ability to interpret scientific and medical information and communicate IRB determinations
Detail-oriented with strong problem-solving skills
Highly organized and process-oriented
Excellent interpersonal and customer service skills
Professional and discreet communication
Ability to work independently and manage priorities
Adaptability to changes in technology and processes
Consistent attendance and dependable work quality
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes