Live opening · Posted 7 days ago

Portfolio Manager -CRM+CSM

Mega Cloud Lab · United States (Remote)

Linkedin Yes

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At a glance

The key details from the original listing.

Posted 7 days ago

CompanyMega Cloud Lab

LocationUnited States (Remote)

Salary$78/hr - $80/hr

Work modeYes

Source

Listed7 days ago

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About the role

Description supplied by the original job listing.

Role: Portfolio Manager – CRM + CSM
Location: can be REMOTE
Only W2 Candidates NO C2C
Experience: 10+ years overall experience with a minimum of 3+ years in ServiceNow product/portfolio management.
Required Skills
ServiceNow CRM and Customer Service Management (CSM)
Product and Portfolio Management
Solution Accelerator Development
Roadmap Planning and Stakeholder Management
ServiceNow Platform Expertise
Key Responsibilities
Own the end-to-end lifecycle of ServiceNow CRM and CSM solutions, from ideation through retirement.
Define product strategy, roadmap, and adoption plans aligned to business objectives.
Design, develop, and maintain reusable accelerators and solution offerings within CRM and CSM domains.
Collaborate with business stakeholders, architects, engineering teams, and product organizations.
Drive adoption, customer satisfaction, portfolio performance, and continuous improvement initiatives.
Provide subject matter expertise in ServiceNow CRM and CSM solutions.
Certifications
ServiceNow CSA (mandatory)
CIS-CSM or relevant CIS certification preferred
Skills: servicenow crm,client portfolio management,customer service management (csm),servicenow csa (mandatory),servicenow

Work arrangement
Yes

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