Live opening · Posted 7 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Greetings from Infosys BPM Ltd.,
Walk-in Drive for Fraud - Disputes, Chargeback, Claims in Bangalore. Please walk-in for the interview on 25th Sept. 2026 in Bangalore.
Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-252819
Interview details:
Interview Date: 25th Sept. 2026
Interview Time: 10.00 AM to 12:30 PM IST
Interview Venue:
Infosys Limited, No. 40/P-41/P, Building #: 68, Gate #: 1 electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore 560100.
Landmark : In Between Sunik Industries and Tejas Networks.
Please find below Job Description for your reference:
Job Location: Bangalore
Qualification: Any Graduates - Full time Graduates
Experience: 1-4 Years
Notice Period: Immediate to 30days
Shift Timings: Flexible for shifts.
Job Level: 2A & 3A
Designation: Senior Process Executive & Process Specialist
Note: Candidates who are available in Bangalore only preferred for walk-In.
Key Responsibilities:
Work assigned dispute cases from intake to outcome within the turnaround time set for the queue.
Review transaction detail, account activity, and any documents the customer has provided against the checklist for that claim type.
Confirm the claim type third-party fraud, first-party (customer-involved) fraud, unauthorized use, or merchant dispute using the indicators set out in procedure and the wider evidence on the file.
Apply the eligibility criteria and network timelines to reach the outcome: accept, reject, submit, or escalate.
Request further information from the customer where it is needed to close a gap in the evidence, and be specific about what is being asked for and why.
Required:
Demonstrated sound judgement under incomplete information: able to explain how a conclusion was reached, not only what it was, and to hold a position under challenge or change it when the evidence changes. Assessed at interview through a case exercise.
Deductive reasoning able to work from the available facts to a supportable conclusion, and to identify what additional fact would change the answer.
Constructive scepticism: takes the customer's account seriously without taking it at face value, and stays even-handed in both directions.
Accuracy and consistency at volume, with experience working to a daily target or service level.
Written English strong enough to document a decision and its reasoning clearly, and to send a customer-facing response.
Comfortable working across two or three systems at once, and able to pick up new tools quickly.
Available for rotating shifts across weekdays and weekends.
Preferred:
Prior card disputes, chargeback, or transactional fraud experience.
Background in a bank, card issuer, or payments back office.
Exposure to a card network dispute platform such as Mastercom.
Experience in a role where decisions were reviewed, challenged, or audited after the fact.
Documents to Carry:
Carry a printout your updated resume.
Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team.
Work arrangement
No
Recently tracked roles with full details and direct application links.