Ecommerce Manager

Company Description
Very Much Indian is a Shark Tank–funded brand committed to reviving and showcasing heritage sarees for the new generation, with Paithani sarees as our signature offering. Backed by the craftsmanship of over 3,000 weavers across 8 states of India, we specialize in authentic handloom sarees crafted in pure silk and pure cotton. Renowned for their unmatched sheen, refined designs, and intricate craftsmanship, our sarees embody timeless tradition with contemporary elegance.
Role Description
We are looking for a proactive and results-driven E-commerce Manager to lead and manage our online business operations across our website and third-party marketplaces. The ideal candidate will be responsible for driving online sales, managing day-to-day e-commerce operations, optimizing the customer journey, and ensuring seamless coordination across inventory, logistics, customer service, and marketplace partners.
Key Responsibilities
Manage end-to-end e-commerce operations across the website and third-party marketplaces.
Drive online sales and achieve monthly revenue and growth targets.
Manage Shopify store operations, including product listings, collections, pricing, inventory, offers, promotions, and merchandising.
Monitor and maintain accurate inventory across Shopify and other sales channels.
Coordinate with the operations and warehouse teams to ensure timely order processing, packaging, dispatch, and delivery.
Oversee returns, exchanges, cancellations, and refunds while working towards reducing return rates.
Coordinate with courier and logistics partners to ensure smooth order fulfilment.
Manage relationships with third-party marketplaces and their account managers.
Plan and execute marketplace growth strategies, campaigns, offers, and promotional activities.
Analyze sales, conversion, traffic, AOV, customer behaviour, and product performance to identify growth opportunities.
Monitor website performance and identify opportunities to improve conversion rate and customer experience.
Coordinate with marketing, social media, performance marketing, and creative teams for campaigns and product launches.
Ensure products are properly categorized, tagged, merchandised, and optimized across digital platforms.
Track and report key e-commerce metrics and prepare regular performance reports.
Identify operational gaps and implement processes to improve efficiency and customer experience.
Work closely with the management team to plan and execute e-commerce growth initiatives.
Monitor competitor activity, pricing, product assortment, and online merchandising trends.
Handle customer escalations and ensure timely resolution of customer queries and concerns.
Maintain accurate records and reports using Excel/Google Sheets.
Qualifications
Bachelor’s degree in Business, Commerce, Marketing, Fashion, or a related field.
3–5 years of experience in E-commerce Operations/Management, preferably in the fashion, apparel, lifestyle, or D2C industry.
Strong hands-on experience with Shopify and e-commerce marketplaces.
Experience in managing online sales, inventory, order fulfilment, returns, and marketplace operations.
Strong understanding of e-commerce metrics such as Revenue, AOV, Conversion Rate, Traffic, CAC, ROAS, and Return Rate.
Proficiency in Excel and Google Sheets.
Strong analytical, communication, coordination, and problem-solving skills.
Ability to manage multiple teams, vendors, and priorities independently.
Strong attention to detail and ownership of business targets.
Location: Pune
Full-Time | On-Site
Send your CV at: info@verymuchindian.com

Work arrangement
No