Associate Director Content Innovation & Visualization and Operations

Job Description: Associate Director
Department: GAC Content Innovation & Visualization and Internal Operations team
Location: Pune
Role Summary
Functional Responsibility / Domain
Lead the development and maintenance of advanced dashboards, scorecards, and reports using tools such as Tableau and Power BI.
Ensure data visualizations adhere to performance, usability, and storytelling best practices.
Drive the BI roadmap in alignment with business goals.
Lead the development and maintenance of MIS infrastructure, including databases, dashboards, and reporting tools.
Design, implement, and manage reporting systems to deliver timely and accurate business insights.
Translate analytical insights into impactful, data-driven business recommendations.
Collaborate with business SPOCs to understand reporting requirements and optimize data solutions.
Conduct deep data analysis to identify trends, opportunities, and performance gaps.
Perform data analysis to generate periodic reports and client dashboards.
Optimize data models for scalability and efficiency while maintaining data accuracy across reports.
Drive automation and process improvement in data collection, analysis, and reporting.
Stay current with emerging tools and technologies.
Develop and manage operational workflows and report KPIs.
Maintain up-to-date SOPs and ensure version control for operational processes.
Ensure data integrity, consistency, and security across all systems.
Process Adherence
Maintain the integrity and quality of data.
Allocate work based on team capacity, skills, and deadlines to ensure efficient task delivery.
Monitor and manage team productivity and resource utilization.
Ensure adherence to the organization's Compliance, Confidentiality, and Information Security Policies, Procedures, and Guidelines.
Monitor and enforce data governance and compliance with internal and external standards.
Client / Stakeholder Management
Act as a key liaison between internal teams and external clients.
Translate business requirements into analytical solutions through active collaboration with leadership.
Build strong relationships with stakeholders by providing proactive communication and value-added insights.
Partner with cross-functional teams (HR, IT, Finance, Compliance, etc.) to drive business results.
People Development
Lead and mentor a team of BI developers and analysts.
Support team performance, engagement, and continuous skill development.
Guide career development planning, performance reviews, and onboarding processes.
Foster a culture of innovation, collaboration, and excellence.
Essential Qualification
Minimum Post Graduation degree in Computer Science, Business Analytics, or related field.
Lean, Six Sigma, or similar process improvement certification.
Experience
10+ years of experience in a mix of business practices and content innovation, including building dashboards in Power BI or Tableau, business storytelling, problem solving, and internal operations.
5+ years in a leadership role.
Prior relevant experience within BI / Reporting; experience in outsourcing industry will be an advantage.
Skills
Excellent leadership, analytical, problem-solving, and project management skills.
Good oral and written communication skills.
Excellence in stakeholder management.
Solid proficiency in Tableau, Power BI and other visualization, Python or data analytics tool.
Solid proficiency in MS Excel, MS Word, MS PowerPoint.
Positive attitude with qualities of a team player.

Work arrangement
No