Live opening · Posted 6 days ago
Microsoft Engineer
IPolarity · Plano, TX (Remote)
You are 6 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyIPolarity
LocationPlano, TX (Remote)
Work modeYes
Source
Linkedin
Listed6 days ago
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About the role
Description supplied by the original job listing.
Microsoft 365 engineer
Remote
Contract
Role Summary
The Collaboration Engineering (Collab Eng) Operations Engineer is responsible for day-to-day operations, incident management, and platform health for Microsoft 365 collaboration services. This role ensures stability, reliability, and continuous improvement of supported services.
Key Responsibilities
• Own L3 operational support and participate in on-call rotation
• Manage and resolve incidents, service requests, and escalations
• Perform root cause analysis and drive issue resolution
• Monitor service health, alerts, and platform performance
• Identify trends in tickets and provide reporting insights
• Maintain and update knowledge base articles and documentation
• Engage with ECC, L2 support, and partner teams
• Communicate platform updates and service impacts
• Support production changes and deployments
• Maintain dashboards and operational visibility
• Must have at least 3 years Microsoft 365 engineering experience
Operational Expectations
• Proactive ownership of incidents and issues
• Timely response to alerts and escalations
• Clear and detailed ticket documentation
• Active participation in operational forums and status reporting
• Continuous improvement mindset for automation and process optimization
Technical Skills
• Deep understanding of Microsoft 365 collaboration platform (Teams, SharePoint, OneDrive, Exchange, Office desktop applications)
• Incident and ticket management systems (ServiceNow/MyServices)
• Monitoring and alerting tools
• Troubleshooting enterprise collaboration environments
Work arrangement
Yes
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