Accounts Receivable Process Lead

Accounts Receivable & Collections Assistant Manager
Job Title: Accounts Receivable & Collections Assistant Manager
Role Level: Accounts Receivable Process Lead
Experience: 6–10 Years
Education:
• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Non-technical graduation and/or masters in finance & accounts stream -BCOM, MCOM, MBA in Finance, CA/ICWA or Engineering background with proven green belt or transformation expertise in Finance and Accounts processes.
Must Have Skills:
• Lean Six Sigma certified or formally trained
• Finance and Accounting domain experience
• Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects
• End-to-end O2C and receivables service delivery
• Billing, collections, cash application and AR governance
• Team, stakeholder, SLA and escalation management
Good-to-Have Skills:
• Credit strategy and working-capital improvement
• Retail O2C and global delivery exposure
• Analytics, automation and transformation
• Continuous Improvement / Lean & Six Sigma
• Stakeholders Coordination
• ERP Exposure
Role Summary The Accounts Receivable & Collections Assistant Manager manages billing, cash application, collections, deductions, and dispute resolution, ensuring accuracy, compliance, and timely execution while driving service performance, controls, and continuous improvement.
Key Responsibilities
Support billing and customer invoice generation and validation
Process customer receipts and perform cash application
Investigate and resolve unapplied cash and payment discrepancies
Support collections follow-up and aging reviews
Assist with deductions, disputes, and chargeback research
Support customer account maintenance and reconciliations
Maintain accurate records, documentation, and audit trails
Review cash application, billing, and collections activities
Manage complex disputes, deductions, and short-payment scenarios
Perform root-cause analysis on recurring exceptions and aged items
Support AR reconciliations and period-end close activities
Manage receivables execution across billing, cash application, and collections
Monitor AR KPIs including DSO, unapplied cash, billing accuracy, and aging
Support working-capital objectives and dispute resolution timelines
Ensure adherence to AR controls, credit policy, and compliance requirements
Supervise a small team and manage day-to-day work allocation
Track service levels and support performance reviews
Experience & Skills
6–8 years of experience in Accounts Receivable & Collections or Finance Shared Services
Understanding of billing, cash application, collections, and reconciliations
Knowledge of O2C processes and customer account management
Experience with ERP platforms such as SAP, Oracle, or similar
Good analytical, reconciliation, and stakeholder management skills
Proven analytical, problem-solving, and communication skills
Ability to work in high-volume, SLA-driven environments
People management and stakeholder coordination skills
Experience driving process improvement and standardization

Work arrangement
No