Customer Success Specialist

Who We Are
EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.
Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.
We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.
Job Description
EarthCam is seeking a Customer Success Specialist to manage and support assigned customer accounts. This role focuses on driving customer satisfaction, product adoption, retention, and growth within existing accounts.
The position requires proactive outreach, structured follow-up, and the ability to identify opportunities for expansion. This is not a passive support role — it requires initiative, accountability, and consistent customer engagement.
Responsibilities
Manage assigned customer accounts from onboarding through renewal
Conduct proactive outreach via phone, email, and virtual meetings
Drive product adoption and ensure customers are using key features
Monitor account health and escalate churn risks early
Respond to customer inquiries and coordinate issue resolution
Work closely with Sales, Technical Support, and Product teams
Maintain accurate CRM documentation and account records
Follow established processes and meet team KPIs
Support renewal and expansion conversations
Participate in ongoing product and process training
Requirements
Who You Are
A clear and professional communicator who is comfortable leading customer conversations
Proactive and organized in managing follow-ups and account activity
Comfortable conducting outreach rather than waiting for inbound requests
Solutions-oriented and calm when addressing customer concerns
Detail-oriented and accountable for results
Able to manage multiple accounts simultaneously
Team-oriented but capable of working independently
Qualifications
2+ years in Customer Success, Account Management, or a client-facing role
Experience managing multiple accounts simultaneously
Strong phone and written communication skills
Experience working with SaaS platforms preferred
Comfortable using CRM systems and ticketing tools
Bachelor’s degree preferred
Benefits
What We Offer
At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.
Our benefits include:
Salary starting at $55,000 annually and performance-based bonuses
100% company-paid health insurance (single coverage)
Dental and Vision insurance
401(k) plan with generous company matching
Paid time off plus paid holidays
Complimentary breakfasts, lunches, and snacks
Team events, BBQs, and our annual company Olympics
We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.
Recruitment Fraud Disclaimer
EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.
https://www.earthcam.net/about/careers/recruitmentfraud/

Work arrangement
No