Systems Administrator

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OVERVIEW
The System Administrator, under the supervision of the Sr. Director of IT, will be responsible for maintaining and improve our SaaS applications, infrastructure, and end-user devices. The ideal candidate will have 3-5 years of experience providing technical support for an organization.
This position is hybrid; however, we are looking for candidates who can work from our offices in NYC 3x per week.
WHAT YOU'LL DO
- Configure, troubleshoot, and monitor our catalog of SaaS applications.
- Maintain SSO and identity provider integrations.
- Manage and resolve support tickets in a timely manner.
- Install and maintain LAN/WAN and other network infrastructure.
- Maintain documentation related to SaaS application policies, procedures, and features.
- Collaborate with Engineering and Product teams to improve experiences for our users.
WHAT YOU'LL BRING
- 3-5 years of experience in a technical role with increasing responsibility.
- Experience implementing SSO with an identity provider (SAML, OAuth, OIDC).
- Thorough understanding of Google Workspace and other common workplace SaaS applications.
- Experience in administering Jamf, including creating policies and profiles.
- Basic understanding of data types, REST API, and MCP servers.
- Experience using and managing LLM platforms and supporting others to use AI.
- Strong understanding of networking concepts (OSI Model) and appliances.
- Experience working with ticketing systems.
- Understanding of the intricacies of working with different departments, personalities, and challenges that IT is presented with.
- High degree of attention to detail, with a knack for troubleshooting and problem-solving
- Has excellent verbal and written communication, presentation, and listening skills.
- Has a passion for learning new tools and technologies while working in a fast-paced, high growth environment.
BONUS POINTS
- Any experience in automation via scripting and/or integrations.
- Any experience with IT compliance (i.e.- HIPAA, SOC2, PCI DSS etc).
- Any experience with Dante, NDI, and storage solutions.
COMPENSATION $50-55/hour

Employment type
Full-time

Work arrangement
Hybrid