Live opening · Posted 6 days ago

Director Customer Experience

WhiteSlips Job Management Consultants · Bengaluru, Karnataka, India (On-site)

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At a glance

The key details from the original listing.

Posted 6 days ago

CompanyWhiteSlips Job Management Consultants

LocationBengaluru, Karnataka, India (On-site)

Work modeNo

Source

Listed6 days ago

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About the role

Description supplied by the original job listing.

Define and execute the overall CX strategy to enhance customer satisfaction, service levels, and operational efficiency.
Own workforce planning and capacity management to ensure optimal staffing and seamless service delivery.
Build and strengthen governance frameworks, operational policies, SOPs, and quality standards.
Lead and scale our Agents, Workforce Planning, Governance & SOP, and Operational Risk Management (ORM) teams.
Partner closely with Product, Operations, Supply Chain, and Business teams to solve complex operational challenges and elevate the customer journey.
Influence business decisions by working with senior stakeholders, providing strategic insights, and driving cross-functional initiatives.

Work arrangement
No

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