Support Engineer sr. | Django & C#

About the Company.
Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices. Softtek helps improve and produce predictable outcomes for toptier corporations. Softtek is the creator and a leader of the nearshore industry. For more information on what we do, who we are, and career opportunities, visit www.softtek.com
Python Application Support & Maintenance Engineer
Must Have.
4+ years of experience in application support, maintenance, or production support environments.
Experience with Python using Django.
Experience with C#/.NET applications and services.
Knowledge of incident management, troubleshooting, root cause analysis, and problem resolution.
Experience implementing minor application enhancements and changes based on business requirements.
Ability to monitor and maintain application stability, performance, and availability.
Nice to Have.
Experience with ColdFusion, particularly for back-end services.
Responsibilities.
Manage the ongoing maintenance and support of business-critical IT applications.
Implement minor application changes and enhancements based on customer needs and business requirements.
Ensure application stability, availability, and optimal performance.
Monitor system health and proactively identify opportunities for improvements and optimizations.
Meet and maintain established KPIs related to system availability, incident resolution, and change implementation.
Languages.
English Advanced.
Locations.
Mexico - Any City (Hybrid or Remote).
Softtek’s attractive healthcare; benefits package.
5 Insurance benefits with full coverage: Major Medical Insurance, with UNLIMITED coverage guarantee, Minor Medical Expenses, for you and your family, Urgent Care Insurance, Life Insurance and Permanent Disability Support, Funeral Service Insurance.
Christmas bonus: 25 days.
Maternity Leave (12 weeks +2 weeks more than standard).
Paternity Leave (10 days).
Grocery Vouchers.
Saving Funds.
Personal Loans with interest rate lower than the bank.
Car insurance, for you and your family, 50% lower cost than market price.
Softtek Contigo Program:
Exclusive membership with multiple benefits: nutrition, legal, medical, and psychological assistance, discounts in health, entertainment, education, etc.; home assistance services; pet veterinary assistance, anti-rabies vaccine, pet funeral; and much more.
Wellness & Wellbeing:
Wellness Hub: nutrition, physical and emotional support.
Make a difference with our social missions.
Softtek Community: Diverse, inclusive and fun.
At Softtek, we recognize that talent is diverse, we respect each person's life condition, and we promote equity in treatment and opportunities without discrimination.

Work arrangement
Yes