Customer Support Executive - US Shift..

Location: Noida Sector 136
5.5 days working
CTC : Upto 4 LPA
Company Description:
Assistara is a growing organization focused on delivering reliable, high-quality support services to a diverse range of clients. The company values clear communication, consistent customer care, and a solutions-oriented approach in every interaction. Team members are encouraged to bring initiative, professionalism, and empathy to their work. Working at assistara offers opportunities to learn, collaborate, and contribute to a positive service culture.
Job Responsibilities
Call and engage with existing customers to maintain strong customer relationships.
Take regular customer feedback and understand their experience.
Make renewal reminder calls and follow up with customers before their service/subscription expires.
Handle customer queries and provide appropriate assistance or coordinate with the relevant team.
Follow up with existing customers for renewals, upgrades, or additional services where applicable.
Maintain accurate records of customer interactions, feedback, and follow-ups.
Ensure timely follow-up on customer requests and unresolved concerns.
Achieve defined customer retention, renewal, and follow-up targets.
Requirements
Excellent English communication skills, especially verbal communication.
Comfortable making outbound calls to US customers.
Prior experience in Customer Service, BPO, Telecalling, Retention, Renewal, or International Voice Process will be preferred.
Good listening, problem-solving, and customer-handling skills.
Comfortable working in US shifts and from the Noida office.
Candidates who can join immediately will be preferred.

Work arrangement
No