Tier 2 IT Help Desk Support Specialist

This Job is Perfect for You if:
You Value a Listening Culture: You’re looking for an employer who genuinely listens to its staff and continuously strives to create an outstanding workplace.
You Thrive in a Fun and Friendly Environment: You enjoy working in a setting where camaraderie and a light-hearted atmosphere are part of the daily routine, and where the leadership team is approachable and supportive.
You Excel in Problem-Solving: You have a knack for tackling and resolving complex technical issues, and you take pride in finding solutions that keep small to medium-sized business operations running smoothly.
You’re Passionate About Helping Others: You find satisfaction in empowering people by ensuring their IT systems function seamlessly, enhancing their day-to-day productivity and success.
You Seek Collaborative Growth: You're eager to join a team of skilled and cooperative professionals who share knowledge and foster a learning environment.
You Aspire for Professional Development: You appreciate an employer who supports your professional journey through ongoing training and certification opportunities.
This position pays $33.70 - $41.10 / hour based on relevant experience.
Essential Duties
Install, maintain, and troubleshoot workstation hardware, software, peripherals, and corporate phone systems for our staff.
Provide technical assistance and training to staff members on desktop applications and systems.
Diagnose and resolve hardware, software, and network connectivity issues encountered by our team.
Manage and maintain our inventory of IT assets, ensuring our staff has the technology they need.
Document support requests, resolutions, and procedures accurately in our ticketing system.
Collaborate with the IT team to roll out new technologies and software, enhancing our staff's capabilities.
Participate in on-call rotation for after-hours support, approximately once a month.
Other duties as assigned.
Basic Qualifications & Experience
Bachelor’s degree in computer science or applicable work experience.
3+ years of experience providing desktop support in an enterprise setting.
Must possess an MVR in good standing in the state of Colorado with reliable transportation.
Excellent communication skills and ability to work with a diverse group of people.
Strong problem-solving skills, with the ability to troubleshoot technical issues in a timely manner.
Proficiency with Microsoft Windows and Office applications
Experience with networking and security protocols.
Ability to work independently and as part of a team.
Working Conditions / Physical Requirements
Position requires light physical work.
Lifting, pushing, or pulling objects up to 10 pounds frequently and/or up to 30 pounds occasionally.
Rotating weekend and on call shifts – usually 1 time per month
Interacts with residents, family members and visitors on occasion, but does not support those users from an IT perspective.

Employment type
Full-time

Work arrangement
No