Head of People

We help companies prepare for AI.
From project delivery to staff augmentation, we prepare companies for AI with technologies like Salesforce, MuleSoft and Snowflake. With 250+ team members across Bolivia, Colombia, Ecuador, Paraguay, Peru, Uruguay and the U.S., we continue to grow.
As Head of People, your primary goals are to ensure a great office environment, employee retention, and career growth across the company. You will essentially act as a general manager across all offices to manage performance feedback, maintain consistent processes and, most importantly, promote a culture of one team.
You will actively manage our HR Lead, who oversees a team of HR professionals to help us nurture an energizing, engaging, and happy atmosphere where technologists choose to build their careers. You will also provide guidance to our Recruiting Lead, who oversees a team of technical recruiters.
You will be responsible for leading both the HR team and the Recruiting team, providing direct oversight and direction across people operations and talent acquisition. This role will manage the HR team and take ownership of the Recruiting function, ensuring alignment, effectiveness, and consistent delivery across both areas.
You will:
Provide leadership to HR and Recruiting teams on core topics including feedback delivery and career development
Partner with administrative and operational teams including Delivery, Training, Operations and IT to manage performance, ensure people are inspired by their career path and ensure offices run smoothly
Create structure and consistency across efforts to increase engagement and enhance company culture
Contribute to the motivation and mentorship of a growing team of software engineers, quality engineers, designers and business analysts
Provide executive leadership with regular updates
By joining, you will gain the opportunity to help build and scale culture at a growing, global company.
Other Responsibilities
Monitor and report on key metrics including employee satisfaction, retention, time-to-fill, time-to-hire and hiring sources
Work with leadership to implement data-driven changes that will improve employee happiness
Work with local teams to ensure benefits, policies and procedures are clearly detailed and meet country-specific requirements
Optimize recruitment process, from identifying potential hires to skills assessment
Optimize new hire onboarding process, from welcome kits to 3-month reviews
Own the global performance review process
Monitor job descriptions and seniority descriptions to maintain consistency across countries
Setup policies and practices to promote diversity and inclusion
Build strong organizational culture for hybrid work (remote/in-office)
Requirements
2-4 years experience as a General Manager, Engineering Manager, Senior Project Manager or similar role, managing technical teams
Excellent communication and writing skills
Proven ability to inspire passionate teams
Proven ability to understand analytics and define actions based on data
Bachelor’s degree in Human Resources Management, IT Management, or relevant field
Verbal and written English fluency
We are a hybrid workplace. This role requires a daily presence in your local office to strengthen the in-office leadership provided to your local teammates.
Nice to Have
Experience working with developers
Experience with Salesforce or other CRM tool

Work arrangement
Yes