Virtual Sales Support Administrator

Company Description PIER 1 IMPORTS (US) INC is a retail company headquartered in Del Mar, California, serving customers throughout the United States. The company is known for offering home décor and furnishings that emphasize style, comfort, and value. Team members support a customer-centric culture focused on providing helpful service and an enjoyable shopping experience across channels. As the business continues to evolve in the digital space, remote roles support online operations, virtual customer engagement, and streamlined order management. Applicants can expect to join a collaborative environment that values reliability, clear communication, and strong service standards.
Role Description The Virtual Sales Support Administrator is a full-time remote role responsible for assisting customers and internal teams with daily sales and service activities. This role manages incoming customer inquiries via phone, email, and chat, providing accurate product information, resolving issues, and guiding customers through the ordering process. The position supports sales initiatives by processing orders, tracking shipments, updating customer records, and ensuring that all transactions are handled promptly and correctly. The administrator collaborates with sales and retail teams to coordinate promotions, verify inventory, and follow up on leads or returns. Routine tasks include maintaining organized documentation, preparing simple reports on customer interactions and sales performance, and using internal systems to keep data current and consistent.
Qualifications
Customer-focused skills: Candidates should possess strong Customer Service abilities, including problem-solving, empathy, and responsiveness to customer needs.
Communication skills: Candidates should possess clear written and verbal Communication skills to interact professionally with customers and internal stakeholders.
Sales and order management skills: Candidates should possess experience with Sales support and Order Processing, including handling transactions, tracking orders, and managing basic sales documentation.
Administrative and organizational skills: Candidates should possess Administrative Assistance skills, such as scheduling, data entry, record keeping, and attention to detail.
Technical proficiency: Comfort using CRM or order management systems, email platforms, and standard office software (e.g., spreadsheets, word processing).
Work style: Ability to work independently in a remote environment, manage time effectively, and prioritize multiple tasks with minimal supervision.
Experience and education: Prior experience in retail, e-commerce, or call center environments is beneficial; a high school diploma or equivalent is required, and additional education in business or related fields is an advantage.

Work arrangement
Yes