Vice President - ETF Fund Servicing Lead

Join JPMorganChase in Fund Servicing and become a pivotal part of our dynamic team. This role offers a unique opportunity to leverage your expertise in fund servicing operations while driving innovation and efficiency. At JPMorganChase, we value career growth and provide a supportive environment for professional development. Be part of a team that is committed to excellence and making a significant impact in the financial services industry.
As an ETF Fund Servicing Lead within JPMorganChase, you will be a key player in our fund servicing operations, leveraging your deep knowledge of fund accounting and administration to deliver exceptional service. Your role will involve working closely with various teams, external vendors, and consultants to ensure smooth operations and compliance. You will be responsible for managing a diverse team, interpreting customer needs, and identifying trends to generate innovative solutions. Your advanced listening and questioning skills will be crucial in understanding and addressing complex issues. Your role will also involve strategic planning, stakeholder management, and process automation to improve efficiency and resilience. Your ability to mentor and resolve conflicts will be essential in fostering a positive team environment and driving continuous improvement.
Job responsibilities
Manage client and broker queries related to daily ETF order activity
Participate in industry working groups and initiatives
Stay updated on developments in the broader ETF ecosystem
Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF deliveries
Participate in discussions with Fund Sponsors looking to launch new ETF products
Provide front to back oversight of post trade monitoring and resolution
Develop new ways to enhance our operating model and work directly with tech teams to implement risk reducing processes
Required qualifications, capabilities, and skills
7plus years of ETF industry experience
Strong managerial skills
Strong analytical, prioritization, organizational, and time management skills
Ability to be effective in a global operating environment and a matrix management organization
Ability to build and maintain effective working relationships with clients and counterparties
Excellent customer service skills with attention to detail
Results orientated; ability to create and sustain a target guided environment
Preferred qualifications, capabilities, and skills
Advanced Excel skills, VBA, etc
Strong knowledge of complex corporate actions and dividend income
ETF cash component expertise
Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement