Carrier Relations Executive

Department: Logistics / Operations
Location: Mohali – Work from Office
Shift: U.S. Shift
Experience: 0–1 Year
Industry: U.S. Freight Brokerage / Logistics
Job Summary
We are looking for a motivated and enthusiastic Carrier Relationship Executive to join our Logistics/Operations team. This is an entry-level opportunity for candidates who are interested in building a career in U.S. Freight Brokerage and Transportation.
The selected candidate will assist in sourcing and communicating with U.S. trucking companies, owner-operators, and dispatchers, coordinating carrier onboarding, and supporting the operations team in securing freight capacity.
Key Responsibilities
Assist in identifying and connecting with U.S. trucking companies, owner-operators, and carriers.
Build and maintain professional relationships with carriers and dispatchers.
Support the recruitment and onboarding of new carriers.
Contact carriers to check availability, equipment, lanes, and rates.
Assist in sourcing capacity for equipment such as:
Dry Van
Reefer
Flatbed
Power Only
Intermodal/Drayage
Assist in rate negotiation with carriers under the guidance of senior team members.
Collect and verify required carrier documents and information.
Support carrier onboarding and compliance processes.
Maintain accurate carrier records and databases.
Coordinate with Sales, Operations, and Dispatch teams for smooth freight movement.
Follow up with carriers regarding load status, availability, and requirements.
Assist in resolving basic carrier-related operational issues.
Learn and stay updated on U.S. freight lanes, transportation processes, and market trends.
Achieve assigned daily/weekly performance targets.
Required Qualifications
Bachelor's degree in Business, Logistics, Supply Chain, Management, or a related field is preferred.
0–1 year of experience in logistics, freight brokerage, customer service, sales, or a related field.
Freshers with strong communication skills and an interest in U.S. logistics are encouraged to apply.
Good verbal and written communication skills.
Comfortable communicating with U.S.-based carriers and customers.
Strong follow-up and relationship-building skills.
Basic knowledge of MS Excel and MS Office.
Willingness to learn U.S. freight brokerage and transportation processes.
Ability to work in a U.S. shift and a target-driven environment.
Key Performance Indicators (KPIs)
New carrier contacts generated
New carriers onboarded
Carrier response rate
Daily carrier calls/follow-ups
Quote turnaround time
Carrier availability and capacity secured
Accuracy of carrier documentation
Carrier relationship and follow-up quality
Achievement of assigned targets
What We Offer
Competitive salary with performance-based incentives.
Structured training and learning opportunities.
Opportunity to build a career in U.S. Freight Brokerage and Logistics.
Exposure to U.S. transportation and supply chain operations.
Career growth and professional development opportunities.
Supportive and collaborative work environment.
Opportunity to work with experienced logistics professionals.

Work arrangement
No