Specialist - Vector vCDM Support Engineer

Area(s) of responsibility
Empowered By Innovation
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
Job Title / Position: Vector vCDM Support Engineer / Application Support Analyst
Experience: 4-6 years
Location: Bengaluru / Pune / Hybrid
Role Purpose
Provide L1/L2/L3 support for the Vector vCDM application by ensuring stable operations, resolving incidents and service requests, supporting user administration, licensing, upgrades, packaging, rollouts, and maintaining system availability. The role acts as the primary interface between business users, infrastructure teams, packaging teams, and Vector support.
Key Responsibilities
Application Support
Provide day-to-day support for Vector vCDM application.
Analyze and resolve incidents, service requests, and problem tickets.
Monitor application health and ensure SLA compliance.
Coordinate with Vector product support for complex issues.
Perform root cause analysis and document resolutions.
User & License Administration
Manage user accounts, roles, and permissions.
Support Vector vCDM licensing activities.
Monitor license utilization and availability.
Troubleshoot access-related issues.
Installation & Deployment
Support vCDM client installations.
Assist package deployment and rollout activities.
Coordinate software packaging and deployment teams.
Validate successful deployment after rollout.
Upgrade & Release Management
Support vCDM upgrades and service pack deployments.
Execute upgrade validation and pilot testing activities.
Coordinate release qualification and user acceptance validation.
Support production rollout activities.
Maintain application support documentation.
Technical Skills (Mandatory)
Vector vCDM User & Administration
Windows Server Environment
Java/ Rest API
Application Support Processes
Incident and Problem Management
Software Deployment and Packaging
User & License Management
Preferred
SQL Database fundamentals
PowerShell scripting
ITIL Processes
Release and Change Management
Automotive Engineering Toolchain knowledge
Soft Skills
Customer communication
Stakeholder management
Analytical problem solving
Documentation skills
Team collaboration
Process-oriented mindset
Key Deliverables
Incident Resolution within SLA
User Administration & License Management
Successful Package Deployments
Upgrade Validation & Rollout Support
Knowledge Base Maintenance
Root Cause Analysis Documentation
Service Improvement Initiatives.

Work arrangement
Hybrid