Live opening · Posted 6 days ago
The key details from the original listing.
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Description supplied by the original job listing.
HelpDesk Support
Noida (Onsite) - Night Shift 8:00 PM to 5:00 AM
1. PC Setup and Deployment
Required Knowledge:
Windows 10/11 installation and configuration
Device provisioning (Autopilot, imaging, enrollment)
Hardware troubleshooting (laptops, docks, monitors, printers)
Basic networking (Wi-Fi, VPN, TCP/IP)
Microsoft Intune/Endpoint Manager
Software installation and updates
2. Microsoft Applications Support
Required Knowledge:
Microsoft 365 administration fundamentals
Outlook troubleshooting
Teams support and configuration
OneDrive sync issues
Word, Excel, PowerPoint troubleshooting
Office licensing and activation
3. Free Up Disk Space
Required Knowledge:
Windows file system and storage management
OneDrive Known Folder Move
Temporary file cleanup
Storage Sense
User profile management
Understanding of disk usage analysis tools
4. Okta Account Troubleshooting
Required Knowledge:
Okta Administration
User lifecycle management
Account unlock/suspension procedures
SSO troubleshooting
MFA configuration and troubleshooting
Identity and Access Management (IAM) concepts
5. Active Directory (AD) Account Lockouts
Required Knowledge:
Active Directory Users and Computers (ADUC)
Group Policy basics
User account management
Account lockout investigations
Password policies
Basic PowerShell for AD administration
6. Email Changes
Required Knowledge:
Microsoft Exchange Online
Microsoft 365 Admin Center
User aliases
SMTP address management
Display name changes
Mail routing concepts
7. Password Resets
Required Knowledge:
Active Directory password management
Azure AD / Entra ID password resets
Self-Service Password Reset (SSPR)
Account security best practices
8. MFA Resets
Required Knowledge:
Okta Verify
Microsoft Authenticator
MFA enrollment and recovery procedures
Security verification methods
Conditional Access awareness
9. Shared Mailbox Administration
Required Knowledge:
Exchange Online Admin Center
Mailbox permissions:
Full Access
Send As
Send on Behalf
Microsoft 365 Groups vs Shared Mailboxes
Outlook mailbox mapping
10. Distribution List (DL) Management
Required Knowledge:
Exchange Online Distribution Groups
Microsoft 365 Groups
Membership management
Mail flow basics
Dynamic Distribution Lists (preferred)
Core Systems They Should Know
Strong Working Knowledge
Windows 10/11
Microsoft 365
Exchange Online
Active Directory
Okta
Automox
Teams
OneDrive
Nice to Have
PowerShell
ServiceNow/Jira ticketing
Basic networking
RingCentral/RingEX
Security awareness and phishing investigations
Experience Level Recommendation
Senior Tech supporting these requests independently:
5-7+ years of Help Desk/Desktop Support experience
Comfortable in:
Microsoft 365 Admin Center
Exchange Admin Center
Active Directory
Okta Admin Console
Automox/Endpoint Manager
Able to resolve 80-90% of tickets without escalation
Understands user provisioning/deprovisioning and access management processes
Work arrangement
No
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