Account Manager – Branded Merchandise and Premium Retail

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Position Summary
In this role, you are both strategic and sales-driven to manage and grow a portfolio of high-value enterprise and/or hybrid accounts within the branded merchandise industry. This role requires a deep understanding of the promotional products and retail product development space, strong enterprise-level relationship management, and a proven ability to drive revenue growth through strategic planning, value-driven selling, and cross-functional collaboration.
You must be both a strategist and a closer and thrive on expanding client relationships, exceeding sales goals, and delivering creative solutions that align with brand compliance and client marketing objectives.
Location: Flexible onsite schedule of 4 days in office at our Woodinville, WA HQ, with frequent visits to client headquarter in Seattle, WA, and one day remote
Key Responsibilities
Strategic Sales & Account Growth
Own and exceed sales and margin goals across assigned accounts.
Identify new opportunities within existing accounts to drive incremental revenue through strategic prospecting and relationship building.
Act as a trusted advisor to clients, aligning merchandise strategies with their broader marketing and brand objectives.
Lead Quarterly Business Reviews (QBRs) and Account Business Reviews (ABRs), delivering insights, performance metrics, and strategic roadmaps.
Forecast revenue and contribute to long-term strategic planning for key accounts.
Client Relationship & Brand Stewardship
Build and maintain strong relationships with client stakeholders, serving as the primary point of contact.
Ensure full compliance with brand guidelines, contracts, and program standards.
Deliver proactive, solutions-oriented support to meet evolving client needs, acting as both consultant and problem-solver
Cross-Functional Collaboration
Work closely with Creative, Merchandising, Programs, Sales Ops, Supplier Relations, and other internal teams to deliver a best-in-class client experience.
Develop merchandise strategies that reflect market trends and elevate the client’s brand.
Coordinate and manage multiple complex projects with varying scopes, timelines, and logistical considerations.