Patient Registration Rep - Outpatient

Department: Outpatient
Schedule: Full Time (40 hours/week)
Location: West Bloomfield
Shift: Days
**Job Description & Responsibilities:**
Ready to be the star of our front desk? Under general supervision, you'll master all the ins and outs of patient registration while keeping things running smoothly and efficiently. Here's where you'll shine:
**Welcome with Warmth:** Be the friendly face and voice that sets the tone for every patient interaction—whether it's face-to-face check-ins, phone calls, or preregistration. You're basically the welcoming front door that makes people feel valued from day one!
**Registration & Insurance Champion:** Navigate patient registration like a pro, keeping records up-to-date and accurate. Confirm insurance eligibility, verify coverage details, and handle cash collections with confidence and care.
**Customer Service Superstar:** Respond to inquiries from callers and customers with enthusiasm and expertise. Advocate passionately on their behalf to ensure their needs are met and they leave feeling heard and supported.
**Build Loyalty & Anticipate Needs:** Go the extra mile by anticipating what patients need before they ask. Your proactive approach and genuine care will instill loyalty and create positive experiences that keep people coming back.
**Thrive in the Fast Lane:** Juggle multiple tasks in a dynamic, fast-paced environment with frequent interruptions—and make it look easy! Your ability to stay organized and flexible is key to keeping everything on track.
**Share Your Knowledge:** Be willing and able to mentor and instruct others, helping your team succeed and grow together.
EDUCATION/EXPERIENCE REQUIRED:
High school diploma or G.E.D. equivalent required.
One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
EPIC training/experience preferred. Insurance payor systems experience preferred.
ICD-10 medical terminology experience preferred.
Strong computer skills and working knowledge of Microsoft Office products.
Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Employment type
Full-time

Work arrangement
No