E-commerce Operations Associate

About iRESTORE
iRESTORE is a fast-growing direct-to-consumer brand in the beauty and wellness space, focused on helping customers restore confidence through safe, effective, and technology-led solutions for hair regrowth, skin, and body care.
iRestore has been featured by leading health, wellness, and technology publications for our innovation, products, and customer impact. Explore the latest features and see why more people are paying attention to iRestore:
https://www.forbes.com/sites/forbes-personal-shopper/article/irestore-hair-growth-system/
https://www.wired.com/review/irestore-elite-laser-hair-growth-system/
https://www.esquire.com/lifestyle/health/a71184368/esquire-exclusive-irestore-red-light-panel/
https://www.innerbody.com/irestore-reviews
As iRESTORE continues to grow, we’re building the team and capabilities needed to become a global leader in beauty, health, and wellness. We’re looking for people who think big, take ownership, collaborate well, and use data to make better decisions. If you’re excited to help shape the next chapter of a fast-growing brand at the intersection of wellness and technology, we’d love to hear from you!
Position Overview
We are looking for a highly organized, detail-oriented, and proactive Operations Associate who thrives in a fast-paced environment and enjoys solving problems, staying organized, and keeping things on track. In this role, you’ll play an important part in supporting the daily operations of the business by managing inventory, coordinating purchasing and logistics, maintaining accurate operational data, and partnering with cross-functional teams to ensure projects and processes run efficiently. You’ll have the opportunity to contribute to process improvements, support key operational initiatives, and help strengthen the systems and processes that enable the business to scale. You will report to the Operations Manager and work closely with cross-functional teams and external partners.
Responsibilities
Support weekly EOH (end-on-hand) and sell-through updates and Slack channel announcements
Help spot-check planning file formulas, catch errors, and flag stock-out risk and reorder points
Support monthly/quarterly forecast reviews, new SKU setup, and syncing approved marketing promos
Track order ETAs and help align timelines across teams.
Own day-to-day contact for our global network of suppliers (China, Korea, USA), placing orders, and confirming delivery dates
Track all assigned ClickUp tasks and ERP “Fulfil” POs; coordinate quotes and delivery with freight forwarders for importing products to the US and domestic carriers.
Manage PO and Shipping process
Manage vendor invoices and payment requests
Partner closely with internal departments to drive task completion and maintain alignment on production timelines.
Keep PO/Shipping status updated and current for cross-team visibility
Continuously evaluate operational workflows to innovate, build, and improve standard operating procedures (SOPs) with Loom walkthroughs.
Assist leadership and the OPS team with ad-hoc projects, administrative needs, and new business initiatives.
Qualifications
2+ years of experience in supply chain operations, inventory management, or data-heavy operational roles within a fast-paced e-commerce environment
Advanced spreadsheet skills (Microsoft Office Suite and Google Suite).
Highly comfortable managing large data sets, analyzing complex data and formulas, and maintaining data integrity.
Experience coordinating with domestic and/or international suppliers/vendors, freight forwarders, and 3PL.
Knowledgeable in project management such as ClickUp, Asana, Trello, Monday.com, and IMS/WMS/ERP tools such as Fulfil, NetSuite, Cin7, Sage, etc.
A process-first mindset, follow SOPs closely, and improve them when you spot improvements.
Strong administrative skills and proven reconciliation capabilities for addressing inventory discrepancies and resolving procurement issues.
Demonstrate strong written and verbal communication skills to effectively collaborate with cross-functional teams, suppliers, warehouses, and logistics partners.
Proven ability to skillfully coordinate with domestic/international suppliers, freight forwarders, international shipping, and navigate logistical challenges head-on.
Capable of efficiently managing multiple tasks, shifting priorities, and maintaining alignment across leadership teams.
Bonus: has used AI (Claude, Viktor, or similar) to help build spreadsheet formulas, simple automations, or documentation.
Our Core Values and what we built our culture around:
WE THINK BIG: We have a forward-thinking, growth mindset and always consider the big picture in our decisions
PROACTIVE PROBLEM SOLVER: We use our problem-solving and analytical skills to make data-informed decisions
WE ARE COMFORTABLE BEING UNCOMFORTABLE: We work together to iron out improvements or changes to achieve goals
OPEN & HONEST COMMUNICATION/FEEDBACK: We communicate and share feedback with each other with radical candor and transparency
CONTINUOUS LEARNING & IMPROVEMENT: We are always improving the way we work and challenging each other to bring new ways of thinking to the table
WE TAKE OWNERSHIP & ACT WITH URGENCY: We take complete accountability for our goals and take swift & effective action to reach them.
Our Company Benefits:
Competitive hourly rate, commensurate with experience
Remote-first opportunity
PTO + paid holidays
Stipends for fitness and continuous learning
Discounts on iRESTORE Products
High-visibility role with opportunities for career growth
Collaborative, fast-moving team that values initiative and ideas
And more!

Work arrangement
Yes