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Location: Owen Sound, OntarioType: RemoteTroy Life & Fire Safety Ltd. is currently looking for an experienced Manager - Enterprise Application Delivery & Support to join our team ! This role is responsible for leading the Application Support and ERP Administration teams, ensuring high-quality service delivery, ERP program execution, and team performance.This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.Responsibilities
Lead, coach, and develop Application Support and ERP Administration team members.
Manage team performance, service standards, and delivery quality.
Oversee application support operations, ticket triage, escalations, and issue resolution.
Support the administration and enhancement of NetSuite and other enterprise applications.
Prioritize and scope ERP and support requests while controlling scope creep.
Co-manage the ERP roadmap, releases, and stakeholder communications.
Act as the escalation point for complex ERP and application issues.
Collaborate with technical and business teams to ensure system stability and efficient delivery.
Maintain documentation, testing standards, reporting, and continuous improvement initiatives.
Other related duties as assigned.
Qualifications
7+ years of experience in ERP administration, application support, IT program management, or a related field.
Proven people leadership, coaching, and team development experience.
Experience translating business requirements into effective solutions and support requests.
Hands-on experience with NetSuite or a comparable cloud ERP platform.
Knowledge of ERP change management, release coordination, testing, and support processes.
Strong communication, analytical, and stakeholder management skills.
Post-secondary education in a related field or equivalent experience.
Preferred Qualifications/Assets:
NetSuite certification
Vendor management experience
Bilingual (English/French)
Experience working in a multi-branch, national services organization.
Why Work with Troy?Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program !Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1400 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.Troy Life & Fire Safety Ltd. offers an excellent compensation package, including a comprehensive benefits program with paid sick time. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005
Work arrangement
Yes
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