People Operations Manager – India

Platintel builds intelligent global teams for SME, midmarket, and enterprise businesses-combining full-service offshoring with AI consulting.
Our delivery centers span the Philippines, India and Indonesia, covering back office, contact center, customer experience and digital operations. Our AI consulting team identifies automation opportunities, builds the case for change, and maps a clear path to ROI.
If being part of an organisation that is helping deliver solutions for the future of work excites you, come join our team!
The Role:
We are seeking an experienced, commercially minded People Operations Manager to build and scale our end-to-end People function in India. Reporting directly to executive leadership, you will own the complete employee lifecycle, enforce statutory compliance, and act as a strategic HR Business Partner (HRBP) to operational leads and client account managers.
This is a hands-on, high-impact role for a People leader who thrives on building scalable processes, embedding culture, and navigating multi-jurisdictional employment frameworks.
Key Responsibilities
Employee Lifecycle & Operations
End-to-End Lifecycle Ownership: Drive the complete employee experience from offer generation and onboarding through to offboarding and exit governance across India and APAC.
Onboarding & Induction: Lead structured, high-touch onboarding programs that integrate new hires seamlessly into Platintel and client-dedicated team environments.
Documentation & Contracts: Manage employment agreements, offer letters, compensation adjustments, promotions, transfers, and official personnel records with total precision.
Process Optimisation: Continuously evaluate, automate, and refine HR workflows, systems, and administrative processes to support rapid scaling.
HRBP & Strategic Partnering
Leadership Coaching: Act as a trusted HR Business Partner to managers and executive leads, providing pragmatic guidance on performance management, team structuring, employee relations, and talent retention.
Performance & Compensation: Drive performance review cycles, promotion frameworks, compensation benchmarking, and engagement initiatives across all operational units.
Cross-Functional Alignment: Partner closely with Legal, Finance, IT, and Talent Acquisition to ensure frictionless cross-departmental operations and alignment with Australian and global corporate standards.
Governance, Compliance & Metrics
Statutory Compliance: Own Indian HR policies, handbooks, and compliance frameworks—ensuring strict adherence to central and state employment laws (including India's Labour Codes, EPF, Gratuity, ESI, Professional Tax, and LWF regulations).
Data & Analytics: Establish key People Operations metrics (attrition, engagement, SLA compliance, audit trails) to deliver actionable insights to leadership.
What We’re Looking For
Experience: 5-7 years of progressive experience in People Operations, HRBP, or HR Operations roles, ideally within a high-growth BPO, professional services, or global technology business
Employment Law Expertise: Deep, practical knowledge of Indian labor laws, statutory compliance, and employee relations, with experience or exposure to broader APAC employment frameworks being a strong advantage.
HRBP Capability: Proven track record coaching managers, navigating complex employee relations matters, and driving performance management cycles.
Tech & Systems Proficiency: Hands-on experience with modern HRIS and People tools (e.g., BambooHR, HiBob, Rippling, Workday, or Zoho People).
Execution Focus: A proactive, solutions-driven mindset with high emotional intelligence, sharp commercial acumen, and meticulous attention to detail.
Communication: Exceptional written and verbal communication skills, with the ability to engage confidently with international stakeholders and executive leaders.

Work arrangement
Yes