Field Support Technician - Food Manufacturing

Description
Cozzini, a member of the Midera family of companies, designs and manufactures advanced food processing systems used by protein and pet food producers across the globe. With our corporate office in Elk Grove Village, Illinois, and a production facility in Iowa, Cozzini has built a reputation for delivering reliable equipment, innovative solutions, and outstanding customer service.
We are currently looking for a motivated Field Service Technician to provide technical support and on-site service for customers throughout North America. This role is well-suited for someone who enjoys hands-on mechanical work, traveling to customer locations, troubleshooting industrial equipment, and helping customers maintain efficient operations.
As a Field Service Technician, you will be responsible for installing, servicing, maintaining, and optimizing food processing equipment while acting as a key technical resource for customers. Candidates with strong electro-mechanical aptitude, problem-solving skills, and a willingness to travel are encouraged to apply.
Responsibilities
Perform equipment installation, setup, commissioning, and startup activities at customer sites.
Conduct operational testing and verify equipment performance prior to customer acceptance.
Support equipment launches, production runs, and process validation activities.
Diagnose and resolve issues involving mechanical, electrical, hydraulic, pneumatic, and control systems.
Troubleshoot PLC-based machinery and collaborate with engineering or technical support teams on advanced issues.
Respond to urgent service requests and provide support during critical production events.
Analyze recurring equipment concerns, identify root causes, and implement effective corrective actions.
Complete preventive maintenance services and equipment inspections to improve reliability and reduce downtime.
Recommend repair strategies, equipment modifications, and maintenance improvements.
Provide remote troubleshooting assistance through phone, email, and virtual support channels.
Instruct customer operators and maintenance teams on equipment operation, safety protocols, troubleshooting methods, and maintenance procedures.
Develop and maintain strong customer relationships while delivering professional service and support.
Serve as a technical partner focused on improving customer productivity, efficiency, and equipment uptime.
Accurately document service work, installations, inspections, and maintenance activities.
Maintain assigned tools, service equipment, and replacement parts inventory.
Follow all applicable safety regulations, including OSHA requirements and Lockout/Tagout procedures, as well as customer-specific safety standards.
Cozzini, LLC is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.
Benefits
Comprehensive Medical Coverage
Dental Insurance
Vision Care Benefits
Health Savings Account (HSA) with company contributions
Flexible Spending Account (FSA) with employer contributions
Employer-Paid Life Insurance
Employer-Paid Short- and Long-Term Disability Coverage
Employee Assistance Program (EAP)
Paid Time Off
Paid Company Holidays
401(k) Retirement Plan with Company Match
Ongoing Technical Training and Professional Development Programs
Requirements
1+ year of field service experience, preferably in food or meat processing
Strong electro-mechanical troubleshooting and repair skills
Familiarity with PLCs and control systems
Ability to read schematics, diagrams, and technical manuals
Strong problem-solving and customer service skills
Effective communication skills with both technical and non-technical users
Ability to work independently and manage travel-based assignments
Willingness to travel extensively, including occasional after-hours support
Valid driver's license required

Work arrangement
Yes