Front Desk Staff

Company Description 23 Urban Suites is a modern hospitality company focused on providing comfortable, stylish, and efficient accommodations for guests seeking extended or short-term stays. The company emphasizes professional service, streamlined guest experiences, and a welcoming environment across its properties. 23 Urban Suites values reliability, attention to detail, and strong communication in all guest interactions. Team members are encouraged to contribute ideas that improve operations and enhance guest satisfaction. The organization promotes a collaborative culture that supports professional growth and training.
Role Description The Front Desk Staff role at 23 Urban Suites is a full-time remote position responsible for managing guest communications and front desk operations virtually. Day-to-day tasks include answering phone calls, responding to emails and online inquiries, coordinating check-ins and check-outs, and providing clear information about reservations, policies, and services. The role involves handling guest concerns, updating booking and guest records in hotel systems, and collaborating with on-site staff to ensure smooth operations. Front Desk Staff are expected to follow established procedures, maintain a professional and courteous demeanor, and support guests with timely, accurate assistance.
Qualifications
Candidates should possess strong Customer Service and Communication skills for interacting with guests and colleagues.
Candidates should possess Phone Etiquette and Receptionist Duties skills for managing calls, inquiries, and virtual front desk processes.
Candidates should possess solid Computer Literacy skills for working with reservation systems, email, and digital communication tools.
Strong organizational skills, attention to detail, and the ability to multitask in a remote environment.
Reliability in maintaining schedules, responding promptly, and following standard operating procedures.
Previous experience in hospitality, front desk, or customer-facing roles is beneficial.
High school diploma or equivalent; additional training in hospitality or administration is an advantage.

Work arrangement
Yes