Senior Product Specialist

Company Description Superfan.ng is an edtech learning platform focused on African languages and culture, designed for learners across the continent and the diaspora. The platform uses a gamified, quiz-first experience to test deep knowledge of African proverbs, traditions, rites of passage, festivals, folklore, and customs. By blending engaging gameplay with culturally rich content, Superfan.ng helps users connect with and preserve African heritage. The team values creativity, cultural curiosity, and a passion for education and technology.
Role Description The Senior Product Specialist is a full-time remote role responsible for deeply understanding Superfan.ng’s product, users, and market, and using that insight to drive product adoption and satisfaction. Day-to-day responsibilities include supporting product launches, gathering and analyzing user feedback, and translating insights into actionable recommendations for product enhancements. The role involves partnering with customer-facing teams to resolve complex user issues, delivering product demos, and creating clear documentation and training materials. The Senior Product Specialist will collaborate with product, engineering, and content teams to prioritize features, refine user journeys, and ensure the learning experience aligns with Superfan.ng’s educational and cultural mission. This role also contributes to sales enablement and customer success initiatives by serving as a subject matter expert on product capabilities and use cases.
Qualifications
Product expertise and ownership skills, including experience as a Product Specialist or in a similar product-focused role.
Strong analytical skills, with the ability to interpret data, user behavior, and feedback to inform product decisions.
Excellent communication skills, including clear written and verbal communication and the ability to explain complex concepts simply.
Customer service and user support skills, with experience handling inquiries, troubleshooting issues, and advocating for user needs.
Sales support skills, such as product demonstration, pre-sales consulting, and collaboration with sales teams on use cases and value propositions.
Experience working in edtech, language learning, or consumer apps is beneficial.
Demonstrated ability to work effectively in remote, cross-functional teams and manage priorities independently.
Bachelor’s degree in a relevant field (e.g., Business, Communications, Education, or related discipline) or equivalent practical experience.
Interest in African languages, cultures, and digital learning experiences is a strong advantage.

Work arrangement
Yes