General Manager

Company Description Paradise Premium is a growing organization committed to delivering high-quality services and memorable customer experiences. The company focuses on operational excellence, strong community relationships, and sustainable business practices. Team members are encouraged to bring initiative, integrity, and a collaborative mindset to support continuous improvement. Paradise Premium values a respectful, inclusive workplace where diverse perspectives contribute to better decisions and long-term success.
Role Description The General Manager is a full-time, on-site leadership role based in Srinagar. This role oversees daily operations, including staff management, service quality, financial performance, and customer satisfaction. The General Manager will set and monitor performance targets, ensure compliance with company policies and local regulations, and coordinate cross-functional activities to keep operations running smoothly. Responsibilities include reviewing sales and financial reports, optimizing budgets and resource allocation, and implementing strategies to improve efficiency and profitability. The General Manager will also lead, mentor, and develop team members, handle escalated customer issues, and represent Paradise Premium in interactions with partners, vendors, and local stakeholders.
Qualifications
Strong leadership and people management skills, including team supervision, coaching, and performance management.
Operational management experience, with the ability to oversee daily workflows, scheduling, and process improvement.
Solid business and financial acumen, including budgeting, forecasting, and interpreting financial and sales reports.
Excellent communication and interpersonal skills to interact effectively with customers, team members, and external partners.
Problem-solving and decision-making abilities, with a focus on practical solutions and operational resilience.
Customer service orientation and commitment to maintaining high service standards and positive guest experiences.
Ability to work on-site in Srinagar and adapt to local market dynamics and cultural context.
Bachelor’s degree in Business Administration, Hospitality Management, or a related field; relevant experience may be considered in place of formal education.
Prior experience in a managerial or general management role, preferably in hospitality, retail, or service-focused industries.
Proficiency with common office software and basic business systems; familiarity with operational or POS tools is an advantage.

Work arrangement
No