Account Manager

Company Description Rt New Plant Nursery is a growing plant and horticulture business focused on providing healthy, high-quality plants and gardening solutions to customers in and around Kolkata. The nursery aims to make greenery more accessible by offering a diverse range of plants, plant care products, and personalized guidance. Team members work closely with customers to understand their needs and help them create sustainable, attractive green spaces. The company values reliability, customer satisfaction, and a collaborative work environment where individuals can learn and grow in the horticulture and retail sector.
Role Description The Account Manager is a full-time, on-site role based in Kolkata, responsible for managing key customer accounts and ensuring a positive, consistent experience. Day-to-day tasks include maintaining strong relationships with retail and institutional clients, handling inquiries, processing orders, and tracking deliveries. The Account Manager will monitor account performance, identify opportunities for additional sales, and coordinate with nursery operations to ensure product availability and quality. This role involves preparing simple reports, updating customer records, resolving issues promptly, and supporting promotional activities or seasonal campaigns. The Account Manager will collaborate with sales and operations teams to meet revenue targets and uphold service standards.
Qualifications
Strong customer relationship management skills, with the ability to communicate clearly, listen actively, and provide professional support to diverse clients.
Basic sales and account management capabilities, including handling orders, tracking account activity, and identifying opportunities for repeat or additional business.
Organizational and administrative skills to manage schedules, maintain accurate records, and prepare simple reports using common office software.
Ability to work on-site in Kolkata, coordinate with cross-functional teams, and adapt to a fast-paced retail and horticulture environment.
Previous experience in account management, sales, retail, or customer service is preferred; exposure to nursery, agriculture, or horticulture sectors is an advantage.
Comfort with basic computer tools (e.g., email, spreadsheets, customer databases) and willingness to learn new systems as needed.
Minimum educational qualification: high school diploma or equivalent; a bachelor’s degree in business, commerce, or a related field is beneficial.
Ability to stand and move around the premises as required, and interest in plants, gardening, or outdoor work is highly desirable.

Work arrangement
No