L1 Linux Support Engineer

Company Description AVC SYSTEMS SOLUTIONS PVT is a technology-focused company that provides IT infrastructure and systems support services to a diverse client base. The organization is committed to delivering reliable, efficient, and secure solutions that help businesses operate smoothly. Team members work with modern technologies and are encouraged to develop practical problem-solving skills. The company values professionalism, continuous learning, and collaborative work environments to support both client success and employee growth.
Role Description The L1 Linux Support Engineer is a full-time, on-site role based in New Delhi. The role involves providing first-level support for Linux-based systems, including responding to user queries, diagnosing basic issues, and escalating complex problems as needed. Daily responsibilities include monitoring system performance, handling incident tickets, documenting solutions, and following established procedures and runbooks. The engineer will interact with internal teams and customers to ensure timely resolution of technical issues, maintain clear communication, and contribute to a stable and secure operating environment.
Qualifications
Ability to provide Technical Support and Troubleshooting for Linux-based systems.
Strong Customer Support and Customer Service skills to address user issues professionally.
Solid understanding of Operating Systems, especially Linux distributions and basic system administration.
Good communication skills, both written and verbal, with a focus on clear, structured issue reporting.
Basic knowledge of networking fundamentals (TCP/IP, DNS, firewalls) and system security best practices.
Ability to follow documented procedures, work in shifts if required, and collaborate within a support team.
Relevant certification (e.g., Linux+, RHCSA, or similar) or equivalent practical experience is an advantage.
Diploma or degree in Computer Science, Information Technology, or a related field is preferred.

Work arrangement
No