L2 Network Engineer

About The Role
We are seeking an experienced L2 Network Engineer to take ownership of network support and infrastructure across client environments. The role focuses on connectivity, firewalls, network performance, and proactive issue resolution within a dynamic MSP environment.
You will work closely with Systems Engineers and support both field staff and internal teams, taking responsibility for network-related incidents, escalations, and critical outages.
About The Client
You will be working with a growing technology and managed services provider that supports businesses across technology, connectivity, and digital solutions. The organisation operates in an MSP-style environment where engineers collaborate closely to deliver reliable technology services and responsive technical support.
Ideal Profile
Technical Experience
Strong experience working within an MSP environment
Practical experience with Microsoft Azure, particularly Azure networking components
Experience supporting Microsoft 365 environments
Hands-on experience with RMM/PSA platforms such as Kaseya, N-able, or similar
Strong knowledge of firewalls, routing, and switching
Experience configuring and troubleshooting VPNs
Solid understanding of DNS, DHCP, and core networking principles
Experience with Azure VNets, NSGs, and connectivity
Communication & Problem-Solving
Strong verbal and written communication skills
Excellent analytical and problem-solving abilities
Ability to remain calm and methodical during outages and critical incidents
Confidence explaining technical issues clearly to non-technical users
Proactive approach focused on preventing recurring issues
Strong ability to collaborate with other technical teams during incidents
High level of accountability and ownership
Responsibilities
Network Support & Troubleshooting
Troubleshoot network issues across LAN, WAN, VPN, and firewall environments
Support connectivity for remote users and field-based teams, including iPads and mobile devices
Configure, maintain, and support network infrastructure
Investigate and resolve connectivity and network performance issues
Azure Networking
Support Microsoft Azure networking environments
Configure and troubleshoot VNets, connectivity, and related networking components
Assist with maintaining reliable connectivity across cloud and client environments
Monitoring & Incident Management
Monitor network performance and proactively identify potential issues
Resolve network outages efficiently and minimise service disruption
Collaborate with Systems Engineers on broader technical incidents
Support escalations and critical network outages
Maintain clear communication throughout incidents and resolutions
Success Measures
Network-related incidents are resolved efficiently
Client environments maintain stable and reliable connectivity
Technical issues are communicated clearly to non-technical users
Potential network issues are identified and addressed proactively
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
Yes