Level 3 Engineer and Microsoft 365 Specialist

About The Role
We are seeking an experienced Level 3 Engineer and Microsoft 365 Specialist to design, build, and strengthen internal technology platforms while delivering high-quality technical support across a diverse small-business client environment.
This is a hands-on position suited to an experienced MSP professional who combines strong technical capability with a practical builder mindset. The initial focus will be on enhancing internal systems, configuring and improving RMM and PSA platforms, strengthening documentation and service-management standards, and uplifting Microsoft 365 security and endpoint-management environments.
You will also provide Level 1, Level 2, and Level 3 incident triage, incident management, and technical support while proactively identifying opportunities to improve security, scalability, automation, and service delivery.
About The Client
You will be working with a South Australian managed services provider supporting a carefully selected portfolio of small-business clients. The organisation combines enterprise-level technology expertise with a personalised, trusted-partner approach and is entering an exciting stage of growth.
As part of this growth, the business is strengthening its internal systems, tools, security controls, and service-management capabilities to deliver increasingly secure, structured, and scalable technology services.
Ideal Profile
Experience & Role Requirements
Minimum five years of relevant experience across IT engineering, systems administration, or technical support
Demonstrated Level 3 capability within Microsoft 365 environments, including strong hands-on experience with Intune, Conditional Access, Windows Autopilot, and Microsoft Purview
Previous experience working within a managed services provider environment
Proven ability to design, implement, and support production systems rather than solely administer established environments
Strong incident triage and incident-management experience across Level 1, Level 2, and Level 3 issues
Experience configuring or improving RMM and PSA platforms and associated workflows
Working knowledge across networking, endpoint management, identity, security, backup, and SaaS administration
Ability to audit technology environments, identify control or configuration gaps, and deliver structured remediation
Strong written and verbal English communication skills with excellent technical documentation discipline
Technical Skills
Strong Microsoft 365 administration and security expertise
Hands-on capability with Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management
Experience with Microsoft Purview, data loss prevention, and information/document classification
Knowledge of RMM and remote-support platforms; NinjaOne experience is highly regarded, while TeamViewer familiarity is beneficial
Experience configuring PSA platforms and service-management workflows
Microsoft Azure capability, particularly virtual machine and terminal-server provisioning, is highly regarded
Experience with Microsoft 365 and SaaS backup solutions, including NinjaOne SaaS Backup, is advantageous
Familiarity with multi-tenant management solutions such as CIPP or Microsoft Lighthouse is advantageous
Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments
Sound understanding of SaaS concepts, cybersecurity controls, and secure administration practices
Qualifications & Certifications
Relevant Microsoft certifications covering Microsoft 365, endpoint management, security, or Azure, or equivalent demonstrable technical capability
ITIL certification is highly regarded, supported by practical knowledge of IT service management and change management
A tertiary qualification in Information Technology, Computer Science, Systems Engineering, or a related discipline is desirable
Professional Attributes
Methodical, structured, and highly attentive to detail
Proactive and self-directed, with the confidence to identify priorities and recommend improvements
Strong commitment to clear, accurate, and maintainable technical documentation
Practical builder mindset with ownership of solution quality, usability, and maintainability
Comfortable balancing platform-development initiatives with client support requirements in a growing MSP environment
Curious about AI, automation, and emerging technologies, with an ability to explore them responsibly
Reliable and trustworthy when managing privileged access to client environments
Responsibilities
Design, configure, and continuously improve internal IT systems, tools, and service-delivery capabilities
Build and administer remote monitoring and management environments, including supporting the transition toward NinjaOne and existing TeamViewer capabilities
Configure and enhance PSA platforms and associated operational workflows
Deliver Level 1, Level 2, and Level 3 technical support, including incident triage and incident management
Implement and administer Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management environments
Configure Microsoft Purview capabilities, including data loss prevention and information/document classification
Implement and maintain Microsoft 365 and SaaS backup solutions
Support secure administration across multiple Microsoft 365 tenants using appropriate tenant-management platforms
Assess and audit internal and client environments, identifying security, configuration, and control gaps and implementing structured improvements
Support Microsoft Azure and broader systems-engineering activities, including virtual machine and terminal-server provisioning
Configure and support Ubiquiti UniFi networking environments and Lenovo and HP desktop devices
Create and maintain comprehensive technical documentation, implementation records, standards, procedures, and change records
Apply structured IT service-management and change-management practices across technical work
Help strengthen client environments against relevant cybersecurity standards and controls, including SMB1001 Gold where applicable
Explore practical applications of AI and automation to improve internal processes, service delivery, and client outcomes
Proactively identify priorities, ask informed questions, and recommend improvements with limited day-to-day direction
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Work arrangement
Yes