Technical Implementation Coordinator

🚀 Hiring: Technical Implementation Coordinator
Experience: 3+ Years
Industry: Healthcare / Healthcare Technology
Work Mode: Remote
Employment Type: 3 years contract
🔹 Role Overview
We are looking for a Technical Implementation Coordinator to manage the end-to-end implementation of digital solutions for clients and partners. The role will coordinate activities from initial request intake through implementation, configuration, and post-implementation hypercare, ensuring a smooth onboarding experience and successful adoption of digital solutions.
🔹 Key Responsibilities
Manage new implementation requests, including information validation, data entry, file uploads, and cross-functional coordination.
Gather missing information and ensure all prerequisites are completed before implementation begins.
Track ongoing and completed implementations and provide regular status updates to stakeholders.
Coordinate resources and ensure implementation activities are completed within agreed timelines.
Identify and resolve implementation blockers by collaborating with clients and internal teams such as Sales and Customer Service.
Perform solution configuration based on the assigned digital product.
Provide temporary post-implementation hypercare support before transition to the appropriate support team.
Handle additional user/account configuration requests as required.
Maintain accurate implementation and ticket-management records.
Contribute to process improvement, process mapping, and implementation optimization.
🔹 Required Skills & Experience
3+ years of experience in product/solution implementation.
Healthcare industry experience is required.
Knowledge of implementation, customer service, and ticket-management processes.
Understanding of clinical workflows.
Strong verbal and written communication skills.
Excellent organizational and priority-management abilities.
Technically savvy with the ability to learn and configure digital solutions.
Strong stakeholder management and collaboration skills.
Ability to work effectively in a fast-paced environment.
Strong problem-solving and process-improvement skills.
🔹 Preferred Experience
Technical product/customer service experience.
Healthcare technology experience.
Laboratory / Lab industry experience.
Experience working with digital products or technology solutions.
🎓 Education
Bachelor’s degree in Science, Business, Economics, or a related field – Preferred.
Master’s degree / MS / MBA – Preferred.
🔹 What We’re Looking For
Self-motivated and proactive professional.
Strong ownership and attention to detail.
Ability to build effective relationships with internal and external stakeholders.
Strong coordination and communication capabilities.
High ethical standards and professional integrity.
Ability to manage multiple implementations and priorities simultaneously.
📩 Interested candidates can share their updated profile/resume with their contact details and relevant implementation experience - Share resume to this email - hari.prasad@teceze.com

Work arrangement
Yes