Senior DevOps / SRE Support Engineer (LATAM)

Senior DevOps / SRE Support Engineer Virtual NOC (LATAM)
Remote from location: USA - EST/CST, Salary: Up to 5500 $/monthly, B2B
Our client is building a Virtual NOC — a managed DevOps/SRE practice providing 24/7 SLA-driven support for international clients on a follow-the-sun model. We are hiring a Senior DevOps / SRE Support Engineer to be among the founding members of the client's AMER hub.
What you'll do
Production incident response and resolution (Sev1–Sev4)
On-call duty rotation (1 week per 5-week cycle, separate compensation)
Runbook authoring (managed as code with CI validation)
Automation development and infrastructure changes for client environments
Observability tuning (Datadog, Prometheus, Grafana)
Post-mortem authoring and customer-facing technical communication
Knowledge base contribution
30–40% of time allocated to engineering projects (automation, AI tooling, observability)
Contribute to AI-augmented L1 layer (RAG-based triage and automation)
Must-have
5+ years hands-on in: Kubernetes, Terraform, AWS/GCP/Azure, Datadog, Prometheus, Grafana, PagerDuty, Linux, Python, Bash, ArgoCD, Helm, CI/CD (GitLab CI / GitHub Actions)
Production on-call experience — required
Java developer or SRE background
Ability to work with AI agents (critical thinking)
Reading foreign code and making small fixes
SQL
Incident management (Sev1–Sev4)
Advanced English — mandatory for direct client communication
Soft skills
Attention to detail
Responsibility
Strong communication
Special conditions
Standard 09:00–18:00 local working hours covering AMER business hours, fully remote
On-call duty: 1 week per rotation with separate compensation (stand-by + per-incident)
No night shifts; mandatory recovery time after on-call
Why join
Founding member of the AMER hub
Real autonomy — not a ticket-processing position
30–40% of time on engineering projects
Work directly with the Tech Lead and CEMEA team

Work arrangement
Yes