Live opening · Posted 6 days ago
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Description supplied by the original job listing.
Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.
Location: We have opportunities at the Budapest or Debrecen office or remotely.
Schedule: Monday - Friday, full-time (mostly 8:30-17:00)
Languages: We are looking for candidates with Italian, German, French and Dutch language knowledge with strong English.
What You Will Do
Provide customer support through phone, email and chat channels
Assist customers with product and service-related questions
Support order processing and order-related inquiries
Troubleshoot technical and non-technical issues
Handle customer complaints professionally and efficiently
Escalate complex cases to the appropriate internal teams when necessary
Ensure high-quality customer experience in every interaction
Maintain accurate records of customer interactions
Collaborate with colleagues and internal stakeholders to resolve customer issues
Requirements
Hungarian location
Hungarian citizenship
Hungarian work permit
Fluent Italian/German/French/Dutch language skills (C1 level or higher)
Fluent English (C1 level)
Excellent communication skills, both written and verbal
Customer-focused mindset and problem-solving attitude
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills
Benefits
Stable Monday - Friday schedule
Long-term career opportunities
Employee benefits package after the probation period (28.000 HUF SZÉP-card)
Work arrangement
No
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