Bilingual Customer Support Trainer (Spanish/English)

Overview
Our client is looking for a Bilingual Customer Support Trainer to participate in hands-on, unscripted role-play scenarios that directly improve how enterprise companies serve global customers. In this remote position, you will execute natural dialogues in both English and Spanish to help train next-generation audio and conversational AI systems. Joining a fast-growing US technology company, you will contribute 30-35 flexible hours per week to a 2,000+ hour project. This opportunity offers immediate hiring, schedule flexibility, and strong potential for long-term growth as the partnership expands.
Schedule:
Flexible hours in local time zone (30-35 work hours per week)
Responsibilities
Conduct 30-35 hours per week of phone-based conversational role-play sessions in both English and your second language
Portray customer support agents and customers in realistic service scenarios without following rigid scripts
Maintain natural, fluent conversation quality in both languages throughout extended sessions
Contribute to a 2,000+ hour project as part of a 20-30 person bilingual team
Adapt conversation topics and scenarios organically while maintaining clarity and professionalism
Deliver consistent availability and reliability across the project timeline
Collaborate with project coordinators to meet quality and volume expectations
Requirements
Proficient in both English and Spanish, with excellent verbal and written communication skills
Comfortable conducting extended phone conversations without scripts
Reliable internet connection and quiet work environment for clear audio quality
Available for 30-35 hours per week on a flexible schedule
Experience in customer service or customer support roles strongly preferred
Preferred Qualifications
Bonus if you have formal customer service training or certification
It helps if you've worked in call center or customer support environments previously
Bonus if you're comfortable with role-play or conversational training exercises
Independent Contractor Perks
Permanent work from home
Immediate hiring
Note
Please click the "APPLY" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.
62246140944

Work arrangement
Yes