GM -  AI Lead Engineer

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role Profile: Senior AI Engineer (Agent Builder)
Band: M3
Reports to: Principal AI Model Architect
Location: Mumbai (Strike Team Hub)
1. The Mandate: "Coding the Future"
The Senior AI Engineer is the primary builder of the Vi 2.0 Agentic Workflows. This role is responsible for the "70% Process Redesign" implementation.writing the code that allows AI to reason through complex tasks and execute actions natively in SAP, AWS, GWS, and CRMs.
2. Experience & Track Record
The "Agent" Builder: 6-8 years of full-stack or backend engineering with a focus on Python-native AI development. Experience with LangChain, AutoGen, or CrewAI is mandatory.
Rapid Prototyping: Demonstrated ability to move from a whiteboard process to a functional "Sprint Zero" prototype in 14 days.
Build agents outperforming human agencies by 30% in conversion efficiency.
3. Key Skills & Competencies
Agentic Frameworks: Mastery of tool-calling, recursive reasoning loops, and multi-agent collaboration frameworks.
Backend Integration: Deep experience with iPaaS (Workato/Zapier) and building secure API hooks into legacy "Systems of Record" (SAP/Amdocs).
AI Tooling: Advanced Prompt Engineering, Chain-of-Thought prompting, and fine-tuning Small Language Models (SLMs) for specific telco tasks.
Velocity: "Process Killer" mindset.unwilling to accept "it can't be done in 14 days" as an answer.
4. Success Measures (First 12 Months)
Industrialization: Successful deployment of 50+ active Agentic workflows into production.
Process Impact: Average 70% reduction in cycle-time for targeted workflows (e.g., Month-end Finance Close, NOC Triaging).
Code Quality: Maintaining a "zero-hallucination" standard through deterministic guardrails and human-in-the-loop triggers.
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership