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Location: Onsite - Government Office, Dwarka Sector-14, Delhi
Job Type: Full Time (onsite)
CTC: ₹18,000 - ₹22,000 per month
Qualification: Graduate in any discipline
Experience: Prior experience in Helpdesk, Call Centre, Customer Support, or Grievance Handling is preferred, particularly in Government/PSU projects.
SUMMARY
We are looking for a Customer Grievance & Support Executive to handle incoming calls from users, understand and record their grievances, provide appropriate assistance, and coordinate with the concerned officials for resolution. The candidate should have good communication and listening skills, be comfortable handling calls, and have basic knowledge of computers and MS Office applications.
Responsibilities:
Handle incoming grievance and support calls from users.
Understand, record, and appropriately route grievances and complaints.
Provide accurate information and assistance as per defined processes and SOPs.
Coordinate with concerned officials for grievance resolution and follow up on pending cases.
Maintain accurate call and grievance records in the designated system.
Perform basic computer, MS Office, and Excel-related tasks.
Escalate unresolved, sensitive, or critical issues to the concerned authority.
Maintain professional, polite, and courteous communication with callers.
Follow established call-handling and grievance redressal procedures.
Perform other call-handling and support activities related to the grievance redressal system.
Skills:
Fluent Hindi communication is mandatory.
Basic to moderate English communication skills.
Good verbal and interpersonal communication skills.
Good listening and understanding skills.
Basic knowledge of computers and MS Office/Excel is mandatory.
Ability to accurately record and maintain information.
Good coordination and follow-up skills.
Ability to handle callers professionally and patiently.
Ability to work as per project and operational requirements.
Preferred Experience:
Government/PSU helpdesk or call centre
Customer support
Grievance handling/redressal
Citizen support services
Helpdesk operations
Call-based support processes
The selected candidate will be deployed on an actual-deployment basis as required by the client at the Government Office, Dwarka Sector-14, Delhi.
Work Location: Dwarka Sector-14, Delhi
Work arrangement
No
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