Service Desk Analyst - Fixed Term Contract (London)

Insight Investment is looking for a Service Desk Analyst to join the Technology Service Desk team in London on a 12-month fixed-term contract. As a Service Desk Analyst, you will be the first point of contact for technical support, delivering high-quality customer service and resolving a wide range of IT issues.
Role Responsibilities
Incident Management: Logging, triaging, and resolving technical issues related to desktop systems, video conferencing equipment, printers, and a broad suite of software applications
Application Support: Providing guidance and troubleshooting for commonly used applications, escalating complex issues to 2nd Line Support when necessary
User Access Control: Managing user provisioning, permissions, and access requests in line with security protocols
Business Continuity & Vendor Coordination: Assisting in continuity planning and liaising with external vendors for hardware and software support
Collaboration: Working closely with internal teams, including 2nd and 3rd Line Support, to ensure seamless issue resolution and knowledge sharing
Experience Required
Experience in a service desk/first line support role
Experience working in financial services
Windows 11 and Microsoft 365 Suite of Applications
Active Directory
Microsoft Entra/Azure
Microsoft Authenticator
Microsoft Intune
Insight is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief, sexual orientation or other factors protected by federal, state and/or local laws. If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at TalentAcquisition@InsightInvestment.com
About Insight Investment
Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at: https://www.insightinvestment.com/corporate/

Work arrangement
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