Director- Cloud Hardware Support

As a leader in the Cloud Hardware support organization, you will be responsible for leading teams of Managers, Datacenter Technicians and/or Field Engineers assigned for delivery of on-site support, installations, proactive services in a defined territory and/or data center sites across Malaysia.
Focuses to meet the required service levels 24x7, improve and drive customer satisfaction, identify business opportunities and mitigate any operation gaps.
The role involves significant communication at all levels internally and externally.
A primary point of contact responsible for facilitating and providing advice and assistance on diverse situations and escalated issues.
Career Level - M4
Key Responsibilities:
Oversee 24/7 data center operations and new regional deployments
Develop, coach, and scale high-performing, diverse technical teams
Collaborate globally to achieve consistency and deliver project milestones
Foster continual improvement, risk mitigation, and operational efficiency
Manage vendors and ensure local regulatory compliance
Drive recruitment, talent development, and team progression
Occasional travel within Malaysia required
About You:
Proven leader of large, diverse teams in mission-critical IT environments with extensive data center exposure in hyperscale environments
Strong technical and business acumen across infrastructure, DC Server/Hardware and growth mindset
Skilled communicator, able to influence across functions and senior management
Experience with hiring, mentoring, and developing managers and staff
Adaptable and resilient, thriving in complex, fast-paced environments
Malaysian language skills preferred
Bachelor’s degree or equivalent industry experience preferred.
Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Malaysia.